Site Liaison Manager

Overall Purpose of the RoleProvide direct supervision and support to the Johannesburg-based Site Liaison Officers (SLO) team, ensuring professional, efficient, and high-quality service delivery to International SOS employees and clients. This role also drives service excellence across the MEA region by scoping SLO needs, promoting operational efficiency, and supporting profitability. It involves close collaboration with regional and country-level stakeholders to implement continuous improvements and uphold quality standards.Core ResponsibilitiesSLO Team Leadership & PerformanceSupervise, mentor, and appraise SLOs based on KPIs and development plansManage absenteeism, recruitment, onboarding, and trainingDrive operational excellence and digital transformationLead structured meetings with HR, Finance, and OperationsOversee ORYX and Kronos systems access, training, and supportStaff Logistics & RotationsManage travel bookings, visa compliance, and accommodationApprove purchase orders and coordinate staff mobilizationEnsure accurate roster planning and staff availabilityAdministration & CommunicationEnsure timely payroll and timesheet submissionsRespond to staff queries within 24 hoursManage client-rechargeable expenses and support reportingCustomer ServiceMaintain strong relationships with internal stakeholdersPromote a culture of professionalism and service excellenceAddress staff concerns and ensure site-level supportCost ControlOptimize rosters and handovers to reduce costsAnalyze expenses and reconcile billing discrepanciesProvide regular financial insights to support decisionsReportingEnsure timely and accurate reporting across service centresMaintain data integrity and represent responsibilities in meetingsLeadershipFoster a collaborative and motivating work environmentPromote open communication and professional behaviorAct as a mentor and role model for the teamOccupational Health & Safety (OH&S)Train and supervise staff on safe practices and PPE usageMonitor OH&S systems and ensure legal complianceMaintain welfare facilities and conduct risk assessmentsEncourage staff to report hazards and follow safety protocolsRequirementsKey Skills & KnowledgeWarm, empathetic, and approachable communication styleStrong expertise in travel and logistics operationsSolid understanding of international customs and border regulationsProven leadership and team management in complex environmentsSkilled in vendor negotiation and contract managementExcellent organizational and crew roster planning abilitiesCollaborative approach across teams and regionsDetail-oriented, independent, and able to manage multiple prioritiesQuick decision-making aligned with company policiesExperience in cross-cultural work environmentsStrong interpersonal and relationship-building skillsWork ExperienceMinimum 3 years in a leadership role, ideally in corporate travel coordination, global mobility, or logistics.Proven experience in team management is essential.Exposure to energy, mining, or infrastructure sectors is a plus.Prior operations management experience is advantageous.Familiarity with corporate travel booking systems is beneficial.QualificationsA university degree in a relevant field is preferred.LanguagesEnglish fluency is essential.Proficiency in an additional language is a significant advantage.Join Our TeamIf you're a dynamic professional with a passion for travel logistics, team leadership, and operational excellence, this is your opportunity to make a meaningful impact in a fast-paced, multicultural environment. We’re looking for someone who thrives on collaboration, problem-solving, and delivering high-quality service across borders. Bring your expertise, energy, and drive—and be part of a team that values innovation, integrity, and people-first leadership. Apply now and help us move people and possibilities forward.