Site Manager - FinTech Contact Center

Lead a new contact centre setupStrong focus on employee developmentAbout Our ClientA global organization expanding its customer service operations in the Philippines, focused on delivering high-quality support and operational excellence across financial services and technology sectors.Job DescriptionLaunch and manage a new contact centre in MakatiRecruit, train, and develop supervisors and agentsMonitor daily operations and customer service metricsImplement best practices in service and workforce managementAnalyze performance data and generate reportsCollaborate with cross-functional teams (IT, HR, Ops)Manage contact centre technologies and toolsHandle escalated customer issuesDevelop budgets and staffing plansPromote continuous improvement and employee engagementEnforce company policies and standardsParticipate in virtual meetings and occasional travel to HQThe Successful Applicant3+ years in contact centre setup/managementExperience in Financial Services, FinTech, IT, Telecom, Banking, or InsuranceStrong leadership and communication skillsProficient in CRM, telephony, and workforce toolsAnalytical and data-driven mindsetBachelor's degree in Business, Communications, or related fieldDetail-oriented, autonomous, and team-focusedSkilled in stakeholder management and conflict resolutionWhat's on OfferMedical insurance (including dependents)Paid vacation leaveChristmas giftEmployee achievement awardsContact: Nikole PasilanQuote job ref: JN-102025-6866824