Site Reliability Engineer

About Ticketek Entertainment GroupTicketek Entertainment Group is a global fan experience Company that tickets, promotes and delivers incredible live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, We make life better live!Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partnersAbout the Role: We are hiring a Site Reliability Engineers to join TEG's Technology department and champion the reliability and scalability of our global live entertainment platforms. In this role, you will apply software engineering principles to operations, proactively enhancing system reliability and preventing outages to deliver seamless experiences for our customers across our global ticketing platform.(Please note: Candidates can apply from our office locations in Adelaide, Sydney, Melbourne, or Brisbane)RequirementsWhat does a day in the life look like?Proactively guard the health, availability, and performance of TEG's critical global production systemsEngineer and automate robust monitoring and auto-healing solutions to proactively prevent outages and meet service level objectives (SLOs)Drive Infrastructure-as-Code (IaC) principles for provisioning and deploying our highly available, scalable platformsLead critical incident response efforts, ensuring rapid resolution and restoration of platform stabilitty Provide technical leadership during major incidents, focusing on swift problem analysis and effective communication to stakeholdersTransform incidents into progress by conducting deep post-mortems and driving the implementation of strategic preventative measures across various teamsBuild and maintain high-performing, fault-tolerant distributed systems emphasizing resiliency and efficiencyElevate operational maturity by continuously improving processes, tooling, and efficiency across the departmentChampion operational excellence and shared responsibility, collaborating with development and other teams to improve processes and toolsInnovate system design by evaluating and integrating new technologies to enhance reliability, scalability, and securityMentor and coach colleagues, elevating the overall reliability engineering capability and maturity of the Technology departmentAbout YouEssential experience & skillsMastery of highly available, fault-tolerant AWS system design and managementStrong foundation in AWS networking (VPC, Route 53) and security best practicesProficiency in key scripting languages (Python, Bash, PowerShell) for automationProven ability to perform effectively under pressure, managing high-volume tasks and meeting tight deadlinesMinimum of 3 years of prior SRE or DevOps experienceExpert knowledge of fundamental infrastructure concepts (Networking, Containerisation, Virtualisation, DNS)Working familiarity with key CI/CD and Infrastructure-as-Code tools (e.g., Terraform, Ansible, Jenkins)Excellent verbal and written communication skillsDesirable Experience & SkillsHands-on experience with the ELK Stack or advanced monitoring tools (Prometheus/Grafana)Relevant AWS certifications (e.g., AWS Certified SysOps Administrator or DevOps Engineer – Professional)Demonstrated ability to optimise AWS costs while maintaining performance and reliabilityBenefitsHere’s a taste of what TEG offers:Complimentary event ticketsBirthday and volunteering leaveWellbeing discounts & flu vaccinationsPaid parental leave & free employee support (EAP)Global rewards and recognitionLearning, development & career pathwaysA diverse, inclusive, and passionate teamEqual Opportunities TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.*Only direct applications will be considered. No recruiters please*