SMEs Business Center Head - Obour

About UsTasaheel is one of Egypt’s leading microfinance institutions, committed to empowering individuals and communities through accessible and responsible financial solutions. Since our establishment, we have played a pivotal role in expanding financial inclusion by offering tailored lending products that support small to medium-sized businesses across the country.Driven by a mission to unlock economic opportunities for underserved populations, Tasaheel provides fast, reliable, and transparent financing options that enable entrepreneurs—particularly women and youth—to grow their businesses, improve their livelihoods, and contribute to sustainable local development.With a wide network of branches spanning urban and rural Egypt, we combine deep market knowledge with cutting-edge technology to deliver high-impact services with efficiency and care. Our team is dedicated to building long-term relationships with our clients based on trust, accountability, and mutual growth.OverviewThe SMEs Business Center Head will be responsible for managing and expanding a portfolio of SME clients while leading and developing a team of SME officers. The role focuses on meeting clients’ financial needs—including deposits, transactions, trade finance, and borrowing—while ensuring strong customer relationships, portfolio growth, and high team performance.What You’ll DoLead, supervise, and mentor a team of SME officers to achieve business objectives.Set clear performance targets for the team and ensure consistent achievement.Support team members with training, coaching, and guidance to enhance skills and productivity.Manage and grow a portfolio of SME customers while ensuring high levels of client satisfaction and retention.Build strong relationships with decision-makers within client organizations.Handle escalated client concerns and ensure timely, professional resolution.Identify and execute cross-selling and upselling opportunities across financial products.Drive client acquisition strategies to expand the SME portfolio.Ensure team compliance with customer service standards, policies, and procedures.Monitor market trends and competitor activities to identify growth opportunities.Collaborate with internal departments to ensure efficient and seamless customer service delivery.What Makes You a Good FitMinimum 5 years of experience in banking with a focus on SME banking.Proven team leadership/people management experience.Successful completion of a credit course (mandatory).Strong leadership, communication, and negotiation skills.Demonstrated success in portfolio growth and client relationship management.Ability to motivate and guide a team toward achieving ambitious targets.Excellent problem-solving and decision-making skills.At Tasaheel, we believe that access to finance is not just a service—it’s a catalyst for transformation.