Social Media Advisor German Speaker (B2/C1) + English - Porto

Social Media Advisor – German (B2/C1) + EnglishLocation: Porto, Portugal (On-Site)Schedule: Monday–Sunday, 10:00–19:00 (2 rotating days off)Upcoming Change: Rotative shifts between 09:00–21:00, including night shift soonSalary: 1,100€ (14 months)Requirement: Strong Customer Service background + Familiar with KPIsAbout The RoleWe are looking for a German-speaking Social Media Advisor to join our team in Porto. In this role, you will support customers on social media channels, respond to inquiries, resolve issues, and provide a high-quality service experience. Candidates must be comfortable working with KPIs and adaptable to changing schedules.Key ResponsibilitiesRespond to customer inquiries on social media platforms in German and English Manage posts, messages, comments, and reviews with professionalism and accuracy Provide clear solutions, escalate issues when necessary, and maintain service quality Meet performance KPIs (response time, quality scores, customer satisfaction, etc.) Ensure a consistent brand tone in all interactions Collaborate with internal teams to resolve customer concerns efficiently RequirementsGerman B2/C1 + strong English Proven Customer Service experience, ideally in contact centers Familiarity with KPIs and performance metrics Ability to work on-site in Porto Flexibility to work rotating schedules, including future night shifts Strong communication and problem-solving skills What We OfferCompetitive salary package (1,100€ x 14 months) Full training and onboarding Supportive, multicultural team Growth opportunities within the company