Social Media Executive

ResponsibilitiesCreating a positive onboarding experience for new clients.Manage daily activities and tasks for clients by Line ManagerRegularly interacting with clients through telephone calls, email communications, or face-to-face meetings.Responding to clients' requests as they arise in real timeMaintaining an accurate record of all necessary documents pertaining to the brand.Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational ServicesDevelop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)Upsell! Always be on the lookout to identify opportunities and convert them to grow revenueEnsure that projects are completed on time and within budget.Coach and support team members to help them meet departmental goalsTake responsibility for the quality of work, the accuracy of the brief, and the team’s outputMaintain weekly, fortnightly, and monthly reports Meeting clients to discuss strategy and report on progressKeep ahead of the industry’s developments and apply best practices to areas of improvementMaintain an orderly workflow according to prioritiesBECOME A PEOPLE’S PERSON!Exhibit strong leadership skills and inspire your team membersStick to the client’s brief and the agreed process to deliver effectivelyUtilize your team’s productivity keeping the Scope Of Work and allocated budgetBe all ears to Account Managers and mentors to get the best performance possibleIMPROVE THE PROCESS!Relentlessly work on improving the internal processes while solving problems along the wayCOMMUNICATE AND COLLABORATE!Manage all business communicationsBecome a link for the internal team and make sure the process is consistently followed until the project is completed as per the client’s briefSkills We DesireDevelop and maintain existing client relationships.Excellent organizational and time management skills.Strong analytical and problem-solving skills.Effective communication skills.A+ presentation skills (making PPTs included)Natural attention to detailFinancial management and commercial acumenAdvanced software skills including Word