Software Quality Assurance Lead

Zettabyte is a software development company focused on the education sector. We work with our multicultural team from offices in Singapore, Bali, Yogyakarta, Paris, and Madagascar to create and produce tools that enhance the quality of life for anyone involved in education.Job DescriptionsAs a Software Quality Assurance Lead, you will lead the Quality Assurance team to ensure that all Zettabyte products meet the highest standards of quality, reliability, and user experience. You will define and implement QA strategies, mentor QA Engineers, and collaborate closely with developers, product managers, and stakeholders to deliver seamless and stable releases.RequirementsDiploma or Bachelor’s degree in Computer Science, Software Engineering, or a related fieldMinimum 5 years of experience in Quality Assurance, with at least 2 years in a leadership or managerial roleProficient in English, both spoken and writtenProven expertise in QA methodologies, test design techniques, and test documentation (checklists, test plans, test cases, regression suites)Strong understanding of Agile/Scrum methodology, user stories, and story point estimationDeep knowledge of bug life cycle and defect reportingFamiliarity with automation tools such as Cypress, Playwright, JMeter, Selenium, or Jest (strong plus)Understanding of HTML, CSS, JavaScript, and basic scripting for test automationExperience using project management and QA tools (Jira, Trello, TestRail, Notion, etc.)Strong analytical and problem-solving skillsExcellent communication and leadership abilitiesSelf-motivated, detail-oriented, and passionate about improving product qualityResponsibilitiesDefine and maintain QA strategies, processes, and best practices across projectsLead, mentor, and coach the QA team to ensure continuous skill developmentOversee test planning, execution, and reporting for all major product releasesEstablish automation testing frameworks and continuously improve testing efficiencyEnsure a balance between manual and automated testing coverageMonitor and track bug reports, ensuring timely follow-up and closureDeliver detailed QA reports and quality metrics to management and stakeholdersCollaborate with product, development, and design teams to ensure quality is built into every phase of the product lifecycleDrive initiatives to improve user experience, performance, and reliabilityStay updated with the latest QA tools, technologies, and methodologies, and recommend adoption when beneficial