Solutions Engineer III

BackSolutions Engineer IIIJOB_DESCRIPTION.SHARE.HTMLCAROUSEL_PARAGRAPHJOB_DESCRIPTION.SHARE.HTMLJapanSalesExperienced ProfessionalIndividual ContributorYes4531Full Timemail_outlineGet future jobs matching this searchorJob DescriptionAbout GitHubAs the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate and experiment across 420+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.LocationsIn this role you can work from Remote, JapanOverviewGitHub is growing its Customer Engineering team and we're seeking experienced professionals to elevate our technical customer engagement efforts. As a Senior Solutions Engineer, you will synthesize and integrate diverse business and industry insights to support customer digital transformation initiatives and align customer business requirements with GitHub's product features. The ideal candidate will be a strategic partner in driving customer success, leveraging deep industry insights to influence digital transformation while gaining hands-on experience in solving complex business challenges, fostering strong relationships, and shaping the future of GitHub’s customer engagement strategies.ResponsibilitiesDevelop and maintain technical relationships in the pre-sales stage with business customers and prospects, acting as a key technical point of contact to ensure customer satisfaction and product adoption.Collaborate with the sales team to identify customer business requirements, match them to product features, and provide live demonstrations of the GitHub Enterprise platform.Serve as an intermediary between sales and technical teams, communicating customer feedback to influence product strategy and contributing to internal knowledge bases.Educate prospects on product implementation and usage, while advocating for customer interests by sharing feedback within GitHub.Assist customers in integrating GitHub with existing development tools and workflows, providing technical guidance on DevOps pipelines, code deployment options, and network infrastructure.Maintain awareness of trends in the Source Control Management industry and contribute to both internal and customer documentation to support product usage and adoption.Articulate the value of DevOps and DevSecOps to external stakeholders through pre-sales presentations, product demonstrations, and technical documentation.Lead initiatives aimed at improving customer success and retention by developing best practices for product usage and facilitating workshops or training sessions for customers.Participate in the development of sales strategies by providing technical insights and competitive analysis to help position GitHub's offerings effectively against the competitors.QualificationsRequired Qualifications:4+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,OR bachelor's degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,OR master's degree in Computer Science, Information Technology, Engineering, or related field AND 2+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,OR doctorate in Computer Science, Information Technology, Engineering, or related field,OR equivalent experience.Ability to communicate effectively at a business proficiency level in English and Japanese.Preferred Qualifications6+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience 1+ years’ experience in digital transformation using software modernization to drive customer business outcomes1+ years’ experience in business consulting, consultative selling, or customer-facing experienceExtensive experience in the software development industry, with a focus on digital transformation and the ability to translate complex technical concepts into clear, actionable strategies for customersExperience in identifying and resolving blockers to solution implementation, with a focus on enhancing customer satisfaction and driving successful technology deploymentsGitHub valuesCustomer-obsessedShip to learnGrowth mindsetOwn the outcomeBetter togetherDiverse and inclusiveManager fundamentalsModelCoachCareLeadership principlesCreate clarityGenerate energyDeliver successWho We AreGitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.Join us, and let’s change the world, together.Equal Employment OpportunityGitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!ApplyJOB_DESCRIPTION.SHARE.HTMLCAROUSEL_PARAGRAPHJOB_DESCRIPTION.SHARE.HTML