SP231811 - Outpatient Clinic Receptionist

An exciting opportunity has arisen to join the Outpatient Administration team for NHS Grampian within Aberdeen Royal Infirmary.We have 1 x Band 2 Outpatient Receptionist post available as follows:37 Hours, Monday to Thursday 08:30 to 17:00 and Friday 08:30 to 16:30 (This is subject to change) – To be confirmed when successful candidate is appointed.We are looking to recruit a motivated and enthusiastic individual to provide administrative support to the Outpatients Department.The role will involve dealing with telephone enquiries from patients, processing GP referrals, preparing clinic lists and paperwork for upcoming clinics, assisting clinic coordinators with booking appointments from outpatient waiting lists and any other general administrative duties.Applicants must be able to demonstrate good customer service skills, polite telephone manner and be able to work as part of a team. You should have the ability to work well under pressure during times of staff shortages and a flexible approach to the needs of the department are essential.Applicants must have the ability to deal with service users and colleagues in a confident, caring and empathetic manner both over the phone and in person. You should be well organised and methodical with excellent communication, interpersonal and IT skills to cope with the demands of a busy clinic reception.Interviews will be held on 26th November 2025.Please note that we are unable to offer sponsorship for this post.Please ensure that you read the job description and personal specification and tell us in the supporting, statement how your past experience relates to this role and why you think you should be considered.For an informal discussion about the above post, telephone Nikita Boswell on 01224 554487.