SPA Manager

Key Competencies:Exceptional guest service orientationStrong leadership and team developmentExcellent organization and time managementClear communication and interpersonal skillsProblem-solving and decision-making abilityYour Day-to-Day:Oversee daily SPA operations, including treatment rooms, relaxation areas, and fitness facilities (if applicable).Recruit, train, motivate, and manage the team of therapists and receptionists.Maintain the highest standards of cleanliness, hygiene, and safety.Develop and promote SPA services and wellness programs aligned with brand standards.Monitor guest satisfaction, resolve complaints, and implement continuous improvements.Manage SPA inventory, control costs, and ensure optimal stock levels.Prepare budgets, forecast revenues, and analyse financial performance (P&L accountability).Ensure compliance with local health and safety regulations.Coordinate with hotel departments (Housekeeping, Marketing, Front Office, etc.) to deliver a seamless guest experience.Plan seasonal promotions and collaborate with Marketing to boost visibility and bookings.Preferred Qualifications:Experience in luxury wellness programs or holistic therapies.Knowledge of current wellness and spa trends.First Aid / CPR certification.5+ years’ experience in a similar role, ideally in a 5-star hotel.Required Qualifications:Minimum 3 years of proven experience in SPA management, preferably in a 4- or 5-star hotel.Diploma or certification in SPA Therapy, Hospitality Management, or a related field.Demonstrated ability to lead, inspire, and motivate teams.Strong financial acumen and proficiency with SPA software (e.g., Zenoti, Book4Time).Fluency in English and Portuguese (additional languages are an advantage).At IHG, represented here by InterContinental Luanda Miramar, we are committed to fair and inclusive recruitment practices. We do not discriminate based on race, religion, gender, sexual orientation, political affiliation, or any other personal characteristic. Please note that we do not charge any fees at any stage of the recruitment process.As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.