Specialist, Customer CARE

Specialist – Customer CarePosition Title: Specialist, Customer CareDepartment: CARE OperationsDomain: Customer CareJob level: SU2Reports to: Supervisor, CARE OperationsWho We AreOur Global Customer Value (CARE) is responsible for delivering personalized expertise with our marketing, design, and digital services. We’re obsessed with enabling small and medium businesses to create extraordinary experiences while maximizing the potential of their brand. We are there for our customer’s marketing needs throughout their business journey. The Global English Customer Care Specialist handles customer service inquiries regarding Vista products, services, and site navigation in a professional and efficient manner. Global English Customer Care Specialist also delivers seamless omnichannel experience support on all platforms such as Voice, Chat, and Email in the US, UK, Canada, and ANZS.What You Will DoFrontline representative to support Vista customers via Phone, Email, and/or ChatDemonstrate strong customer service skills to optimize the experience for each customer contactAbility to empathize and relate to customers even during difficult conversationsAnswer all customer inquiries through various channels (telephone, email, chat, and any additional channels as developed) in a courteous and professional mannerWalk the customer through websites, customer-facing platforms, and tools to complete desired actionsPerform accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined proceduresUse appropriate systems and available resources as necessary to assist in responding to each requestSupport and provide information to all internal and external customers in a professional and courteous mannerApply minimal sales and design expertise to improve customer experience and increase satisfactionBuild a strong customer relationship and commitmentPerform additional responsibilities as requiredYour QualificationsAt Vistaprint, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you!Atleast 1 year BPO experience supporting customer service preferably handling multi-channel platformKnowledge of and/or interest in internet/web technologies and social mediaHighly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the roleProficient in English verbal and written communicationThe ability to learn new technology quickly and the ability to use multiple systemsInclination to graphic design and experience with graphic design tools and/or photo imaging design software a plusWorking knowledge of MS Outlook, Excel, Word, and PowerPointWhy You'll Love Working HereBeing at Vista means that you don’t see work as just a building, a desk, or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.Equal Opportunity EmployerVista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.