Specialist, Data Center Site Operations

About STT GDCBe part of a global leader in data center solutionsST Telemedia Global Data Centers (STT GDC) is a data center provider headquartered in Singapore, with a global footprint in major business markets across Singapore, the United Kingdom, Germany, Italy, India, Thailand, South Korea, Indonesia, Japan, the Philippines, Malaysia and Vietnam. We harness cutting-edge technology to deliver a comprehensive suite of world-class, scalable and flexible data centre solutions, including connectivity and support services, designed to meet the evolving colocation needs of today and tomorrow. By joining our team, you’ll be part of a dynamic, fast-growing industry that forms the cornerstone of today’s digital world.Why STT GDCSTT GDC’s internal culture is built on creating a forward-thinking, socially responsible environment that ignites positive change. We empower our employees to thrive in a workplace defined by excellence, innovation and growth, where collaboration and creativity can flourish.✨ Empathy-driven culture: We lead with compassion and understanding, fostering a supportive and inclusive environment that values your well-being and voice.🌟 Collaborative and vibrant workplace: We celebrate diversity and the power of teamwork. We value every idea and strive for constant improvement through collective innovation📈 Opportunities for growth: At STT GDC, we don’t just offer roles – we cultivate long-term career pathways. Through professional development programs, mentorships and stretch assignments, we are committed to enabling you to grow and reach your full potential.Key Duties and ResponsibilitiesManages and services large scale 'in-country' data centre infrastructure and facilities to ensure 24x7 operations in rotating shifts.Supports the organisation's data centre services through active 24x7 monitoring of the infrastructure.Acts as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests within SLA.Documents and updates accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc.Delivers ITIL compliance process conformance for incident, problem and change management.Ensures effective implementations of safety, security and customer support policy and procedures.Coordinates and provides support to contractors and vendors as well as inspecting completed work.Plans and supports all preventive and reactive maintenance activities with little to no disruption to company's services.Participates and supports internal and external audits for internal stakeholders and customers.Generates accurate and regular reports when required.Any other duties or project as assigned by the Management.RequirementsMinimum Diploma in Computing/Electrical/Mechanical Engineering or related fieldHas ITE Certificate or equivalent in Computing/Electrical/MechanicalAt least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineeringPossess general knowledge of M&E and Network Critical InfrastructureBroad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, DRUPs, CRAUs, DX cooling, fire protections, etcMeticulous team player with the ability to work under pressure in a fast-paced environmentExcellent verbal and written English & BahasaComputer Proficiency - MS Office - Outlook, Excel, Word & PowerPointPossess relevant facilities management and/or data centre related certifications, such as ITIL,CDCP, CDCS, etcBroad knowledge in cloud technology, network, data centre facilities, system applications and related IT systems.Familiar with certifications standards, such as LEED Gold, ISO 20000 / 22301 / 27001, Uptime Institute Tier III, etcOpen to rotating shifts and capable of adapting to different schedulesPrepared to be on 24x7 standby recall to provide extra manpower coverage when necessary