Specialist, Data Privacy & Protection (Technology & Support)

JOB PROFILE SUMMARYCVs SHOULD BE SAVED IN APPLICANT’S NAMEDivision: Risk & ComplianceDepartment: Compliance & EthicsLocation: AccraPosition: Specialist, Data Privacy & Protection (Technology & Support) Level: L2Reports to: Manager, Data Privacy & ProtectionJob Summary:Responsible for providing expert advice on activities related to the implementation, maintenance of, and adherence to the organization’s policies and procedures covering the privacy of, and access to, personal data in compliance with relevant laws, telecoms regulations and the organization’s data privacy practices specifically for the technical and support functions.TasksSupport the implementation of data privacy policies and procedures, ensuring alignment with applicable laws such as the Ghana Data Protection Act 2012 Act 843.Maintain the company’s data inventory and data flow maps, ensuring accurate and up-to-date records of personal data processing, analysing system architecture, and leveraging data discovery or classification tools to ensure accurate mapping of personal data processing for the technical and support functions.Conduct and document Data Protection Impact Assessments (DPIAs) for projects, systems, and services that involve personal data for the technical and support functions.Monitor compliance with internal data protection policies and external regulations, and report on potential risks or breaches.Process and track data subject requests (DSRs) such as access, rectification, and erasure, ensuring responses meet regulatory timelines.Conduct Transfer Risk Assessments, Third Party Risk Assessments and other related privacy compliance audits and assessments, including reviewing API documentation, system interfaces, vendor technical controls, hosting environments, and evidence of data protection measures.Collaborate with the technical and support divisions to ensure data privacy requirements are embedded in business processes, system designs, integrations, workflows, and new technology deployments.Review all system-related information security plans throughout the organization’s network to ensure alignment between data privacy and protection practices.Stay updated on data protection laws and industry practices and share relevant developments with the Compliance team.Contribute to cross-functional privacy projects and working groups, providing insights and operational support as needed.Support data protection incident response activities by assisting with log analysis, system-related investigations, data tracing, impact assessments, and documentation for potential data breaches. Maintain documentation of privacy compliance efforts, including training records, risk assessments, and audit logs. Support privacy awareness and training initiatives, helping to promote a data protection culture across the organisationPrepare reports and dashboards on data privacy KPIs, risks, and compliance activities. Assist in implementing technical and organizational measures to safeguard personal data throughout its lifecycle. Context : MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. MTN Ghana’s Compliance function must therefore ensure the successful delivery of the transformation in context of:Fluid Regulatory landscapeRapidly changing ICT environmentManagement of executive and local shareholder expectations Achievement of top quartile operating efficiency and effectiveness through scale and common policies and processesDriving growth through business intelligence and standardization to maximize business impactManagement of customer and supplier expectations Enhance MTN position as a leading network and system providerConstant dynamics and local challenges in the economic, regulatory and legal environmentsAt MTN, we are a purpose and value-led organisation and believe that understanding the needs and aspirations of our people is key to creating experiences that delight you at work, daily. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!Education Minimum of a bachelor’s degree (Information Technology, Information Systems, Computer Science, Cybersecurity)Certified Data Protection Supervisor issued by the Data Protection CommissionOther relevant information technology, cyber security or data privacy certificationsExperience3 years’ minimum experience in relevant sector / industry /area of specialisation (an understanding of emerging markets is advantageous) Work across diverse cultures Experience working in a medium to large organization Training Data Privacy and Protection Compliance Management and Planning;Governance, Risk and Compliance (GRC);Corporate GovernanceStakeholder ManagementKnowledge Competencies: In-depth knowledge of the industry’s standards and regulationsExcellent communication; presentation, reporting and writing skillsInformation ManagementLegislation and ComplianceNegotiationPolicy Design and DevelopmentStakeholder Relations ManagementComputer literacy and appreciationSkills / physical competencies:Personal Skills - Trustworthy, integrity in dealings, Ethical and principled, Fair and modestOperating Skills - Ability to focus on priorities and plans, manages and monitors work effectively A strong constitution and extra convictionProactiveAbility to manage self and team performanceGood conflict management and dispute resolutionEnergy & Drive – Innovative, Takes initiative, result oriented and develops self consistently.Interpersonal Skills -Leadership, customer centricity, collaborative and coaches & develops direct reportsOrganisational Positioning Skills - Good written and verbal communication, presentation Skills, commitment to the organizationGlobal thinker, Analytical thinking and Problem solving abilities.Ability to align MTN Group standards to local environmentStakeholder InfluencerEmotional MaturityBehavioural qualities:Must live the MTN Values of Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with InclusionMust exhibit the MTN Vital Behaviors ofComplete Candor, Complete Accountability, Active Collaboration & Get it done.General working conditionsAnywhere/Anytime work/ Ability to manage self/Personal accountability.How to Apply Qualified Applicants should indicate Ref number MTN-R&CDP&P002-2025 as the email subject and ensure that CVs are saved in their names.Qualified Applicants should send their Curriculum Vitae by 28th November 2025 to: MTNGhanaRecruitment@mtn.com Values are the core of MTN's Culture, our five values called "Live Y’ello" is the force that unites and inspires each of us to make an impact that matters in the world. Tell us: Which of our five Live Yello values resonates most with you and why? (Limit 250 words).Only shortlisted applicants will be contacted.