Specialist, Property Management

The Property Management Specialist is responsible for managing Toronto Parking Authority’s (TPA) tenant relationships and the day-to-day tasks of tenant, lease and property management.Reporting to the Commercial Director, this position also supports the development and operationalization of capital agreements with partners.In conjunction with internal stakeholders, the Property Management Specialist ensures TPA’s tenant portfolio is managed in alignment with company standards. The Property Management Specialist is committed to delivering best-in-class service and optimizing asset value, and is a proactive, collaborative, and results-driven professional with deep expertise in real estate management. The incumbent works collaboratively with both internal and external stakeholders, including City of Toronto staff, other Agencies, and partners.ResponsibilitiesProperty ManagementLeads and coordinates tenant programs for TPA, liaising directly with tenants, key contracts at Corporate Real Estate Management (CREM) and TPA, and TPA maintenance teams, ensuring properties are managed in accordance with approved lease agreements/terms. This includes:Develops and maintains strong, professional relationships with tenants through personal contact and superior serviceResponds to after-hours tenant emergency requestsReviews rent collections and ensure compliance with lease/agreement obligationsOversees tenant work to ensure compliance with building standards, including inspectionsManges complex property management issues with TPA tenants, in consultation with Legal CREM, as requiredMonitors and manages parking management agreements with third party landowners, identifying underperformers, and recommending corrective actionsSupports onboarding of new acquisitions and transition from construction to property managementCarries out financial analyses relating to parking management agreements and potential parking management opportunities. Engages stakeholders and makes recommendations to TPA senior managementParticipates in outreach with potential business partners and key stakeholder relationship managementStakeholder & Partnership EngagementPartners with stakeholders as the liaison/lead on the development of commercial and other legal agreements to enable the delivery of capital projectsIn partnership with operational staff, acts as the BD department’s lead to support the delivery of capital projects, through engagement of stakeholders, as assignedRepresents the TPA as required for securing required intergovernmental approvals for the delivery of assigned capital projectsObtains input and requirements from other TPA departments, external vendors and City divisions for the delivery of assigned capital projectsPlans and conducts outreach, engagement and communication with relevant parties (including local stakeholders) to inform of capital projectsMonitors the delivery of capital projects through regular meetings, collaboration and coordination with the Parking Infrastructure and Asset Management team, ensuring compliance with agreement documents and approvalsMaintains working relationships with other City divisions to ensure effective partnerships within the City of TorontoCapital OversightParticipates in the public tender process for consultants, contractors and other external resources for assigned capital projects along with Parking Infrastructure & Asset Management and Parking OperationsSources Requests for Quotes for the services and resources that are necessary to successfully implement assigned capital projectsParticipates in reviews to ensure compliance with technical directivesMaintains an awareness of other capital projects occurring in the City and ensures that there are no capital coordination conflictsConducts field work and site visits to monitor projects, as requiredAssists with developing training materials and manuals that include processes and procedures related to the design and construction of capital projectsFinancial Analysis & ReportingPrepares and evaluates financial pro formas to advance TPA capital activitiesPrepares project costs estimates and participates in the preparation of the annual budgetAssists in the preparation of the annual capital budget and the annual forecasts of revenues and cars parked at TPA facilitiesEnsures that TPA Planning databases are complete and up to dateEstablish metrics to monitor and evaluate performance, including reporting of benchmarks and KPIsPerforms other duties as assigned, in accordance with department objectivesComplete other duties as assignedQUALIFICATIONSPost-Secondary education in a related discipline including Property Management or Engineering Sciences or equivalent combination of education and experienceProfessional designation in property management (Certified Property Manager) is an assetMinimum of 5 years of related experience in supporting capital projects, including facilitating planning approvals, undertaking contract administration, or related experienceExperience interpreting legal agreements, including real estate transactions and construction contractsExperience with new construction and transitioning to property management is an assetExperience in onboarding new acquisitionsStrong understanding of building operations, property management, and accounting principles related to real estateExperience reading and interpreting plans of survey and architectural drawingsUnderstanding of land-use zoning by-laws, regulations and policies governing parking operationsBudgeting and knowledge of financial pro forma preparation as it applies to capital investment decisionsStrong knowledge of all MS Office software programs and demonstrated ability to learn and understand other computer software applications including business intelligence (PowerBI)Sound knowledge of procurement processes and contract managementExcellent public relations and stakeholder management skills and able to effectively deal with other staff, members of Council, developers, agencies and the publicTime management skills, organizational skills, ability to work independently and as part of a team, are essential to this positionStrong problem-solving skills and the ability to identify concerns, gauge gaps and recommend an optimal approachAbility and experience in managing multiple, complex projects with competing prioritiesCommitment to exceptional customer service and tenant satisfactionStrong interpersonal skills with the ability to build and maintain professional relationships at all levelsEffective negotiation skills to influence and impact at all levels – senior management, peers, direct and indirect reportsAbility to adapt to change and deliver results in dynamic environmentsHigh level of integrity, professionalism, and accountabilityStrong commitment to the organization’s Core Values and cultural changeInternal candidates: Employees must have at least one (1) year of continuous service in their current role to be eligible for applicationAbout The Toronto Parking AuthorityToronto Parking Authority (TPA) is the largest municipal parking operator in North America, third largest bike share operator and largest operator of municipally owned EV charging in Canada. At the Toronto Parking Authority, we aspire to create a seamless customer experience that delivers on choice, ease, and speed through the City. We are proud to be a major strategic asset for the City in supporting Toronto’s Mobility goals. Our advancements, such as enhancements to the Green P app, the expansion of Bike Share Toronto and establishment of a new systems operating centre reflect our commitment to innovation and service excellence.Powered by JazzHR2TzkBdg6YT