Sr Analyst/Analyst, Trust & Safety Operations

Who We AreCint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.We are feeding the world’s curiosity!Job DescriptionThe Trust and Safety Analyst/Sr Analyst position is a key role within the Operations function at Cint. We are a fast-paced organization and are redefining the online market research industry. Candidates with a can-do attitude and a proactive and hands-on approach to business will thrive in this environment and will be met daily with new opportunities to facilitate the company’s growth. Enthusiastic team players will quickly be able to make their mark in our demanding but stimulating environment where creativity, initiative, and hard work are rewarded. This role is a remote working position, and the candidate will be working US EST hours.Role Purpose and Responsibilities:Communicate and liaise with different departments to handle incoming requests and quality escalationsPrepare reports and share insights into quality findings as part of quality investigationsDrive and/or be a part of quality programs related to suppliers, clients, etcProactively monitor and track internal data and statistics to identify and troubleshoot unusual spikes/dip in traffic at the supplier, client and/or user levelContribute by sharing inputs towards development of new tools and productsUpdate product and internal documentation regularlyExplore avenues, plan and ideate to improve the overall quality functionQualifications2-3 years’ minimum experience in the Market Research service industry preferredEnterprising, curious and enthusiastic to learn new tools and processesData Analysis: able to spot patterns and irregularities within data sets of different sizesMaking Order out of Chaos: Highly organized and proactive, you are good at keeping on top of your work by tracking and progressing many different tasks at once in a fast-paced, busy environment.Have a commercial mindset to understand the impact of actionsTeam player with the ability to communicate clearly and build strong and trustworthy relationships with different stakeholdersProficiency in written and oral communication in English Technical requirementsTech-savvy with proficiency in using MS-Office products – key features expertise:Excel V-lookupsPivot tables with filtering/formulas/etcDe-duplications checksExperience in handling Market Research data checks and validationAbility to manipulate large filesProvide clear, concise feedback on data findingsAdd suggestions on needed improvementsKnowledge of Sampling criteria and panel handling is a big advantageAdditional InformationOur ValuesCollaboration is our superpowerWe uncover rich perspectives across the worldSuccess happens togetherWe deliver across borders.Innovation is in our bloodWe’re pioneers in our industryOur curiosity is insatiableWe bring the best ideas to life.We do what we sayWe’re accountable for our work and actionsExcellence comes as standardWe’re open, honest and kind, always.We are caringWe learn from each other’s experiencesStop and listen; every opinion mattersWe embrace diversity, equity and inclusion. More About CintWe’re proud to be recognised in Newsweek’s 2025 Global Top 100 Most Loved Workplaces®, reflecting our commitment to a culture of trust, respect, and employee growth.In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com) Additionally, in a world of AI, we want our candidates to understand our approach to the use of AI during the interview and hiring process, so we'd appreciate you reading our AI usage guide.