(Sr.) Associate, Account Management

Position Title: (Sr.) Associate, Account ManagementLocation: Bangkok (Onsite, Full-Time)About HD:HD is the leading healthcare and surgery marketplace in emerging Southeast Asia, powering over 2,500 healthcare providers, including some of the region’s largest hospitals. We connect patients to hospitals, clinics, operating rooms, and surgeons while offering healthcare financing solutions to increase access to affordable care and surgeries. To date, over 400,000 patients have benefited from more accessible and affordable healthcare and surgeries through our platform.HD’s suite of products includes HDmall, the largest outpatient healthcare marketplace operating in Thailand and Indonesia, with plans to enter Vietnam; HDcare, an innovative elective surgery platform that partners with healthcare providers—many already on the HDmall platform—to maximize operating room utilization; and Jib AI, HD’s autonomous AI agent trained on one of the largest and fastest-growing proprietary, anonymized healthcare product, transaction, and chat commerce data sets using advanced Large Language Models.HD is part of the Google for Startups Accelerator: Southeast Asia program.Learn more about HD: https://hd.careOr download our app: https://i.hdmall.co.th/linkedinHD in the media:Techcrunch: US pharma giant Merck backs healthcare marketplace HD in Southeast Asia https://techcrunch.com/2025/02/12/merck-backs-healthcare-marketplace-hd-in-southeast-asiaTechcrunch: HD raises $5.6M to build a Sierra AI for healthcare in Southeast Asia https://techcrunch.com/2024/04/02/hd-mall-southeast-asia-ai-healthcare/Fast Company: This platform matches surgery patients in Southeast Asia with affordable healthcare options https://www.fastcompany.com/91033731/hd-most-innovative-companies-2024Job Description:We are seeking a highly motivated (Sr.) Associate, Account Management to take full ownership of a portfolio of healthcare providers operating on HDmall. This role is ideal for entrepreneurial individuals who excel in high-impact environments and are passionate about making a difference in the healthcare space. You will work cross-functionally to drive success for the providers you manage, collaborating with internal teams to improve provider performance, grow marketing budgets, and optimize HDmall’s processes.Key Responsibilities:Account Management: Fully own and manage a portfolio of healthcare providers on HDmall, ensuring they achieve their goals for both quality and quantity.Cross-Functional Collaboration: Partner with the Healthcare Marketing Solutions team to increase marketing solutions budgets within your portfolio.Provider Advocacy: Serve as the voice of your providers, offering feedback to product and operations teams to improve HDmall’s platform and business processes.Growth and Success: Build strong relationships with healthcare providers to help them thrive on HDmall, acting as their trusted advisor and strategic partner.Innovation and Improvement: Provide proactive input to refine business processes and drive operational enhancements across HDmall.Entrepreneurial Spirit: Demonstrate a high degree of ownership and initiative to drive results in a fast-paced, dynamic environment.Feedback and Reporting: Share insights with stakeholders across the organization, ensuring continuous platform improvement.Qualifications:Education: Bachelor’s degree from a top-tier domestic or international university. Open to fresh graduates with multiple internships at blue-chip companies, e-commerce, finance, consulting, or early-stage startups.Experience: 2-3 years of relevant experience preferred, particularly in e-commerce, finance, consulting, or fast-growing startups.Skills: Strong critical thinking and problem-solving abilities. Excellent written and verbal communication skills. High EQ and IQ with the ability to collaborate effectively with diverse stakeholders.Personal Traits: Entrepreneurial mindset, proactive, adaptable, and self-driven.Ownership Mentality: A high level of agency and responsibility.Benefits:Work closely with the co-founders, gaining exposure to the inner workings of a high-growth startup.Accelerated career growth for those willing to take on the challenge and make an impact.Many individuals who have worked with HD’s co-founders have gone on to start their own successful ventures.A perfect opportunity for those with strong entrepreneurial aspirations.If you are looking for a challenging, fast-paced role where you can grow while making a meaningful impact in the healthcare industry, we’d love to hear from you!