Sr. Business Support Specialist

Job DescriptionThe JobThe role of the position is to support commercial team for sales orders and purchase orders execution to achieve the business target. The position requires close collaboration with the Sales team of the region, logistics team, the plant and Finance team to ensure the smooth process from Order to Payment. At the same time, the position needs maintain the relevant documents, database and reports for the business requests.Your ResponsibilitiesCheck the execution-related clauses in the Purchase & Sales Contract before signing.Create and update sales orders and purchase orders in the ERP system, and ensure the accuracy of data entry.Communicate closely with customers & sales staff to understand order status and ensure timely placement of orders.Coordinate with customers on collecting payments and LCs, and inform the credit team to release orders.Send shipping instructions to the plant or warehouse, and track the shipping date in a timely manner.Coordinate with the logistics team and freight forwarders to secure on-time shipment and delivery.Provide shipping documents to customers and assist them in solving related issues.Handle and track customer complaints and ensure timely resolution.Apply for VAT invoices according to contracts or instruction from the sales team.Check bills from logistics suppliers or freight forwarders, and submit payment requests.Track accounts receivable (AR) and accounts payable (AP) according to payment terms.Maintain efficient communication with relevant departments to ensure a smooth order-to-cash process.Maintain relevant information such as contracts and orders to provide an accurate database for subsequent business analysis.Maintain inventory data and ensure that system data are consistent with warehouse reports; Assist in completing the monthly inventory cycle count.Maintain good communication with suppliers and customers, and be able to handle emergencies and respond to customers' special needs in a timely manner.Be responsible for business support related to the imported and resold ingredients and the export markets of the Philippines, Indonesia, Malaysia, Singapore, India, Taiwan(China), etc.Support other ad hoc activities as required.Your ProfileBachelor’s degree or above in International Trade, Supply Chain, Logistics, etc.Familiar with International trade and logistics supplier management.At least five years of Supply Chain or Import and Export experience.Good interpersonal and communication skills.Proficient in using computers, especially Microsoft Office software.Ability to work independently, be proactive and have a good team spirit.Good written and oral communication skills in Chinese and English.Proficient in using ERP systems (such as SAP, JDE, etc.).Flexible to working schedule in business necessary. #IncludingYouDiversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Culture, Engagement & Inclusion | ADM.About ADMAt ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.Req/Job ID103794BRRef ID