Sr. Specialist, DocUnit Services

The PositionThe Sr. Specialist, Doc Unit Services is responsible for ensuring the effective and efficient support of the lifecycle management of controlled and non-controlled documents in Boehringer Ingelheim (coordination, user access provision, assisting authors and signatories) via Boehringer’s electronic document management system (e-DMS). This will be performed in compliance to the predefined set of standards and agreed service level agreement of the process, while ensuring high quality of work.Duties and Responsibilities:Perform medium to complex lifecycle management processes of BI Regulations (GxP and non-GxP activities)using ServiceNow and e-DMS. As needed, support and back up the operationsConduct quality assurance check of reviewed documents prior to aproval workflow and related quality assurance tasksEnsure a timely LCM process execution and (key) user support (Veeva Vault & IDEAforCON) for any business process related questions, errors or suggestions for improvement, or any single service request. Keeps the document landscape and mode of implementation within the area of responsibility in a controlled state by supporting Authors before and during the creation process of documentsEnsure that work instructions and other process-related documents are up-to-dateIdentify improvement opportunities in the processSupport projects and migration activities as needed. Follow and maintain established processes and services on operational level in coordination with Corporate QualityAssist the Head of Doc Unit Services for MSR Reporting and QA Coaching/Feedback as part of regular monthly reports. Participate in stakeholder meetings and alignmentsSupport Onboarding Training for New HiresArea Business Admin for GQ Doc Unit /Perform 2nd Level Support through escalation to 2nd and 3rd Level VQD IT SupportRequirements:Graduate of Any Bachelors DegreeKnowledgeable in GXP and GMPJob fullfilment requires excellent knowledge and understanding of Document Lifecycle Management, related guidance and procedures, and corresponding tools used (Veeva Vault, MyServices, etc.) used for e-DMSStrong Process- and systemic thinking; technological skills in terms of related tools and technology; Good understanding of BI documents and related guidanceExcellent communication and coordination skillsCross functional thinkingGood inter-personal and cultural sensitivityTeam playerGood understanding and knowledge of process documentation and end-to-end Document Lifecycle ManagementAbility to work across business unitsStrong stakeholder management skillsReliabilityClick here to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.Our CompanyWhy Boehringer Ingelheim?With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.Want to learn more? Visit https://www.boehringer-ingelheim.com