Sr Specialist, HR Services

What HR Services Contributes To Cardinal HealthThe People Data Assurance team manages employee data as well as the efficiency and accuracy of HR data transactions and processes.Responds to and supports the resolution of inquiries from employees, managers, other HR teams and the other teams in the HR Service CenterAdvises employees, managers, and HR Business Partners on time off inquiries and/or corrections, immediate and non-immediate terminations, RIF and severance, and employee death processing.Ensures process documentation is accurate and updated appropriatelyHelps ensure complete protection of employee data through the adherence of state and federal regulations.Identifies root cause, evaluates impacts and develops solutions for process breakdowns, coaches and educates management & HR partners on policies, practices and processesDevelops and maintains standard operating procedures/local work instructions for new and/or modified HR programs, technology, or policies impacting the employee experience and separations processesQualifications Bachelors in related field, or equivalent work experience, preferred. 2+ years' knowledge in related field, preferred. Knowledge and experience with HR systems (ServiceNow, Workday, Kronos, etc.) Critical eye for detail and appreciation for data accuracy and integrity Experience working within compliance and regulations preferred, specifically relating to separations and RIF. Uncompromising commitment to client and customer satisfaction Proven successful ability to work efficiently in a fast-paced environment, and effectively handle daily planned and unplanned operational activities. Strong verbal and written communication skills in order to effectively interact with both customers and team members.What is expected of you and others at this level Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks Works on projects of moderate scope and complexity Identifies possible solutions to a variety of technical problems and takes action to resolve Applies judgment within defined parameters Receives general guidance and may receive more detailed instruction on new projects Work reviewed for sound reasoning and accuracyResponsibilitiesProvides guidance, leadership and education to employees, leaders and HR Business partners around employee data processes including Workday data maintenance and processing. Works with ServiceNow case management tool to document work executed within the Workday system. Participates and drives in continuous improvement initiatives. Demonstrates strong knowledge of customer service protocols and empathy for the personal circumstances of employees. Operates within defined KPI expectations set out by leadership. Advises employees, managers and HR Business Partners on department/organization updates and/or assignments as well as employee data changes: hires, role changes (promotions, demotions, transfers) Ensures complete protection of employee data and complies with all data privacy processes and regulations. Develop, update, and maintain process documentation and LWIs to reflect changes in processes. Partners across all HR Service Center and Payroll teams (on both the Tier 1 and Tier 2 teams); HR teammates and COEs to respond to inquiries and ensure processes are operating efficiently, effectively and are compliant. Provides guidance and coaching to help manage complex cases and minimize risk to Cardinal Health. Consults with other HR Service Center teams to ensure processes are functioning properly and updates are made to reflect changes. Performs special projects and any other duties as needed.Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.