Sr. Supervisor, Mass - Segments

Purpose of the jobResponsible for driving growth across Oranges Mass Segment through innovative offers, data-driven insights, and cross-functional execution. Leads proposition development, product performance, and customer value initiatives to enhance reach, engagement, and profitability. Duties And ResponsibilitiesManage, track, and report the overall performance of the mass segment to achieve company KPIsDevelop and implement segment strategies and propositions to drive base growth, renewal frequency, and ARPU upliftIdentify customer pain points to enhance customer experience across different touch-points & channelsLead end-to-end management of major launches and campaignsAnalyze customer base behavior, trends, and product usage to identify actionable growth opportunitiesCoordinate with departments across the company to ensure smooth product rollouts & product monitoringEvaluate post-launch performance, and initiate tactical actions to enhance ongoing offers and communicationEducation Bachelor degree from a recognized university specialized in one of the following fields: Business Administration, Commerce, Economics, Finance or Marketing.Experience Minimum 4 years of experience in the telecommunications or fintech industry.Skills And AbilitiesVery good English both spoken and written.Very good computer skillsStrategic and concept development skills.Customer centric person.High attention to detail and quality focus.Results Orientated - absolute delivery focus, strong desire to deliver bottom line results and passionate and resilient.