Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionTo resolve basic and investigative client queries and complaints (Both at Level 1 & at Level 2) within agreed service levels and client experience requirements across Email & Social Media functions in Voice BranchQualificationsType of Qualification: First degreeExperience Required3 yearsExperience within a contact centre environment. Experience of the bank's products, processes and systems. Additional InformationBehavioural Competencies: Adopting Practical ApproachesArticulating InformationChallenging IdeasExploring PossibilitiesFollowing ProceduresMaking DecisionsMeeting TimescalesProducing OutputTechnical Competencies: Email Management Software ProficiencyCommunication ToolsEffective CommunicationBasic Computer TroubleshootingProblem-SolvingOrganization and Time ManagementCustomer Service OrientationCRM System Knowledge
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