Manager, Branch

Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job DescriptionDevelop and execute on a business plan for the branch in line with the local market opportunity targeted toward mining identified ecosystems. Deliver a consistent high-quality service to all customers by effectively managing all available resources (employees, systems and processes). Accountable for the day-to-day management of all the branch operationsDrive a customer centric culture focused on providing a high-quality customer experience. Resolve customer queries and complaints within established timelines. Create a warm and welcoming environment in which customers feel valued and appreciated while visiting the Branch.

Treat all customers fairly and in accordance with the financial consumer protection guidelinesBuild a strong network of relationships with key individuals in the Branch’s area of operation. Lead multi-functional customer visits in line with the Branch Local Market Initiative plans. Gain an understanding of the various business segments in the branch’s local marketPrepare the branch’s business development plan in alignment with the identified opportunity in the local market and existing or new ecosystemsDeliver financial targets and agree related sales activities in line with the Branch Local Markets Initiatives plan.

Drive a sales culture that is informed by the prevailing customer needs and coach the team on workable solutions to respond to those needs. Proactively monitor that internal controls are effectively executed and maintained at acceptable levels in the branch to manage operational and compliance risksQualificationsBachelor’s degree Business Administration, Commerce, Economics or business-related courses. Other certifications or professional memberships: ACCAA seasoned banker with at least three years or more branch banking experience (including income statement management and all aspects related to sales and service). Three years of experience in a management position leading a diverse teamAdditional InformationTechnical Competencies:

Banking Process & ProceduresClient Acceptance & ReviewClient KnowledgeProcessingProduct Knowledge (Consumer Banking)Behavioural Competencies: Adopting Practical ApproachesConvincing PeopleExploring PossibilitiesFollowing ProceduresGenerating IdeasMaking DecisionsProducing OutputUnderstanding People