Store Manager - Luxury Fashion & Accessories

Jakarta, IndonesiaBasic InformationLocation: Jakarta (rotational across Plaza Senayan, Plaza Indonesia, Pondok Indah Mall 3, Senayan City)Industry: Retail – Luxury Fashion & AccessoriesFunction: Store Management / Sales LeadershipLevel: ManagerReporting Line: Head of RetailEmployment Term: TBCWorking Arrangement: On-siteWorking Hours: 6 days per week (no shift system, flexible schedule)Benefits: Basic Salary, BPJS, THR, Monthly Bonus, etc.Client OverviewOur client is a leading luxury retail operator in Indonesia, representing several world-renowned fashion and lifestyle brands. The company’s history in the luxury retail sector spans decades, beginning with the launch of its first boutique in Jakarta in the late 1980s and expanding to other major malls across the country. Over time, it has continued to grow its portfolio of premium brands and strengthen its retail presence in key cities including Jakarta and Surabaya.With stores located in prestigious shopping destinations such as Plaza Senayan, Plaza Indonesia, Pondok Indah Mall 3, and Senayan City, the company has brought international retail excellence to Indonesia’s growing luxury market. It remains dedicated to providing an exceptional shopping experience through exclusive product offerings, elegant store environments, and professional customer service. Its portfolio features a curated selection of luxury leather goods, accessories, apparel, and footwear, catering to the discerning tastes of modern consumers.Job RoleAs part of their continued growth, they are seeking experienced retail leaders to join their team and uphold the highest standards of performance and customer satisfaction. The target customers include upscale buyers who value luxury fashion, high quality craftsmanship, brand prestige, often shopping in high-end malls. The clientele likely includes fashion-savvy professionals, luxury gift buyers, and consumers who associate status, design, and brand consistency with their purchases.As the Store Manager, you will represent the Longchamp brand (and other assigned brands under Luxuri Group) and take full responsibility for leading the store team, driving sales, and delivering an exceptional customer experience. You will oversee day-to-day store operations, manage team development, and implement company strategies to ensure overall store success.Key ResponsibilitiesSales Management & Customer ExperienceDeliver an outstanding in-store customer experience in line with luxury brand standards.Monitor and drive store performance to meet/exceed sales targets and KPIs (Sales Turnover, AUR, ATV, UPT, Customer Retention).Analyze sales results and prepare weekly performance reports.Implement clienteling strategies to build a loyal and high-value customer base.Ensure visual merchandising and store presentation follow brand guidelines.Lead daily briefings and align the team with company goals.Staff Development Lead, motivate, and coach the store team to achieve sales goals and service excellence.Set and review individual/team performance goals.Manage staff schedules to optimize coverage.Support recruitment, onboarding, and training of new staff.Conduct quarterly performance evaluations and regular training sessions.Maintain grooming and presentation standards.Store Operations & AdministrationOversee daily store operations, including opening/closing, cash handling, and deliveries.Ensure stockrooms are organized and monitor inventory levels.Conduct stock takes and ensure accuracy.Maintain high standards of after-sales service.Coordinate with the head office on operations, reporting, and support functions.Candidate RequirementsEducation: Minimum Bachelor’s Degree in any major.Experience: Minimum 3–5 years in luxury retail management or high-end fashion or accessories stores, with experience in Sales/Business, Customer Engagement/Customer Service, and Store Operations roles.Industry Expertise: Familiarity with KPIs and clienteling strategies in luxury retail.Technical Skills: Strong leadership, sales management, and customer service orientation.Professional Skills: Strong communication and interpersonal skills, problem-solving, and coordination skills.Personal Qualities: Professional, detail-oriented, well-groomed, strong interpersonal and communication skills.Language Skills: Basic English for communication.