Store Manager #JD Sports Piraeus (Piraeus Tower)

Established in 1981 with a single store in the North West of England, the JD Group is a leading global omnichannel retailer of Sports, Fashion and Outdoor brands. The Group now has approximately 3,400 stores across 32 territories, with a strong presence in the UK, Europe, North America and Asia Pacific. In JD Group, we believe in extending our entrepreneurial and competitive spirit beyond financial performance to making the world around us a better place. We always strive to do the right thing for our colleagues, our customers, and our communities. We currently have more than 60,000 colleagues within our business. Our aim is to attract, develop and engage committed and talented people so that they choose to grow with the Group throughout their careers.We are looking for a talented and passionate Store Manager for our JD Sports Store in Piraeus (Piraeus Tower)!In this role, you will assist the Store Manager in the day to day running of the store. Taking ownership of a number of duties while making sure that the stores KPIs are achieved. Furthermore, in the Manager's absence, you will be the first point of contact, therefore you will motivate the workforce to drive sales and offer exceptional customer service while exceeding targets and maintaining the standards of the business.Responsibilities:CUSTOMERMaintain an exceptional service experience in store, ensuring high level customers' satisfactionDeal with inquiries and complaints and resolving clients issues / requestsFoster a Client centric mindset by developing and maintaining solid Client relationshipsImplement, in partnership with other company functions, clienteling initiatives and events and securing Client loyaltyTEAMTrain, mentor, motivate, offer constructive feedback to the team and encourage progression within the companyAssist in regular training meetings within the store and ensure all personnel completes the inhouse online Academy, making sure the team is able to maintain the high standards requiredSupport team members (e.g., leading by example or coaching) to ensure a great guest experiencePromote an entrepreneurial and team spirit approach, using effective communication, ensuring efficient organization and professional growthEnsure a hazard-free, safe and healthy working environment in compliance with regulationsEnsure the team is always informed about product, policies and proceduresAttract and recruit the best talents available on the market through networking and scoutingRETAILManage day-to-day operational activities of the store and ensure compliance with policies and proceduresMonitor and control store productivity levels with an aim to achieve and exceed targeted KPIsAnalyse reports in order to make key sales decisionsImplement personnel and resource planning strategies to optimize staff schedulesWork extensively in partnership with the Marketing, VM, Commercial dept. in order to build strong customer retentionVISUAL MERCHANDISINGAttract, engage and motivate customers into making purchases in store by using the latest visual techniquesMaking sure that all new product and the advertised product is all visible and in the correct locationsEnsure mannequins, displays, and windows are updated in accordance with Visual Merchandising guidelinesRequirementsUniversity Degree or equivalent qualificationA minimum of 2-3 years' experience of managing a standalone retail store (or Department Store floor)Excellent use of English language and computer skillsExcellent verbal, written and interpersonal skillsNumerical and analytical knowledge to monitor KPIsSound working knowledge of Microsoft OfficeLeadership skills and business orientationExcellent communicator, with a positive, open and progressive, energetic, motivating, personal styleCustomer service orientation with in-depth knowledge of basic business management processesPassion for sports and fashionWillingness to learn and tackle new challengesBenefitsCompetitive compensation package & performance bonusCareer development opportunities & education programsHealth & wellness programs to keep you activeOne day off, part of our "parents' day off" programGenerous employee discount in all our brandsExtras, discounts and perks-We offer a variety of 100+ cool extras! Link here