Strong Senior Salesforce Service Cloud Specialist (with Omni-Channel Experience)

Peeklogic is a great and innovative Salesforce Development Company.We are looking for a Strong Senior Salesforce Service Cloud Specialist.Apply now for this position and become a part of our great team! About the Role:We are looking for a Strong Senior Salesforce Service Cloud Specialist to join our team and take ownership of a mission-critical Salesforce environment.You’ll play a key role in maintaining a scalable, secure, and user-friendly Salesforce instance that supports a high-volume call center environment. Key Responsibilities:Maintain a complex Salesforce Service Cloud org with 1M+ records and hundreds of users.Configure and optimize Omni-Channel routing, IVRs, macros, telephony, and automation rules.Leverage Einstein AI tools (Service Analytics, enhanced bots, case classification) to improve user experience and response quality.Utilize Agentforce Studio (Agent Builder, Prompt Builder, etc.) to manage and optimize intelligent agents.Design and implement permission sets, role hierarchies, and ensure system healthBuild advanced reports, dashboards, flows, formulas, and validation rules.Write clean documentation: technical specs, change sets, release notes, in-app guidance.Collaborate with developers, analysts, and business teams using Agile and DevOps practices (CI/CD pipelines). What We Expect:3+ years of hands-on experience with Salesforce Service Cloud.Proven experience in Omni-Channel setup, configuration, and optimization.Relevant Salesforce Service Cloud certification.Strong knowledge of Salesforce platform architecture, limits, and data security.Advanced experience with Salesforce Flows, SOQL, data modeling, LWC, and data migration.Proven experience in high-volume customer support or call center environments.Familiarity with Agile methodologies and DevOps tooling for Salesforce deployments.Excellent verbal and written communication with technical and non-technical audiences.Strong analytical and problem-solving mindset.High attention to detail with a focus on scalable, clean solutions.Ability to collaborate cross-functionally and adapt in a fast-changing environment.Commitment to continuous learning and keeping up with Salesforce ecosystem updates.Certifications:       Salesforce Advanced Administrator       Platform Developer I       Salesforce Certified Service Cloud Consultant       Salesforce Certified Agentforce Specialist       Sales Cloud Consultant Nice to Have:Experience with Einstein GPT, RAG (Retrieval-Augmented Generation), or similar LLM-enhanced AI tools.Knowledge of prompt engineering and LLM-context optimization.Hands-on work experience with Agentforce AI workflows and custom agent actions.Experience in cross-channel service strategies and AI voice integrations. We Offer:Interesting and challenging project.Competitive salary. Comfortable working environment.Paid vacations and sick leaves, additional days off.Friendly team and democratic corporate culturе (сorporate team-building events, corporate parties).Full-time position with flexible working hours. Send your CV with salary expectations to hr@peeklogic.com