Student Success Associate

Company DescriptionAt 2 Shades, our mission is to deliver expert outsourcing solutions with top talent, empowering our partners to focus on their core missions. We believe in enhancing operational efficiency through our exceptional customer service outsourcing services. Our focus is to provide unparalleled service quality, leveraging our experienced team to meet and exceed client expectations.Role DescriptionThis is a full-time on-site role for a Student Success Associate, located in Karāchi. The Student Success Associate will be responsible for guiding students through their educational journey, providing advice on course selections, and addressing concerns. Day-to-day tasks include managing student records, offering academic support, and coordinating with other team members to ensure student satisfaction and success.Key Responsibilities:Deliver outstanding customer service to students and parents across all programs via phone, email, text, and chat, ensuring a seamless and delightful experience.Respond promptly and professionally to student/parent inquiries and needs.Communicate accurate, compelling information in the brand’s voice to support student engagement.Act as a liaison between students/parents and internal teams to resolve issues effectively.Document all interactions to maintain service continuity and enhance customer experience data.Execute customer retention strategies with professionalism and empathy.Provide basic technical support for student access to online platforms and classrooms.Perform daily administrative tasks to support department functionality and vision.Collaborate with team members and the Operations Manager to exceed student and teacher expectations.Offer expert advice and follow-up to prospective students/parents to promote our services.Perform other duties as assigned.Benefits:Market-competitive salary (based on experience and expertise)Medical insurance & semi-annual appraisals8-hour shifts only | 2 days off weekly, 6pm - 6am, night shifts onlyTransport facility provided for femalesSupportive, growth-focused environmentLocation: Sharae Faisal