SUPERVISING OFFICE ASSISTANT II (SR-14) [1 vacancy]

“Lead with purpose. Support your community.”The Department of Community Services, Community Assistance Division, is hiring a Supervising Office Assistant II in Honolulu to oversee office support to all sections of the Rental Assistance Branch, which provides rental subsidies and assistance to low-income families on Oahu. This supervisory position is critical in supporting the Branch's function of providing housing rental assistance to members of the community.What You Will DoManage Office and Communications Operations Oversee telephone, email, and written communication protocols; train staff on communication systems; and maintain daily office schedules including reception, phone coverage, and mail processing.Oversee Records and Information Management Establish and standardize filing systems; implement procedures for document storage, retrieval, scanning, and secure destruction; monitor document organization; and ensure completion of reconciliation reports and required submissions.Process and Monitor Housing Assistance Payments Provide procedures for payment processing; supervise staff in collecting, preparing, and verifying payment information; ensure compliance with BFS accounts receivable procedures; handle complex complaints; oversee collections, reconciliations, vendor coordination, EFT processing, and cash-handling procedures.Manage Equipment, Supplies, and Inventory Purchase and distribute office supplies; maintain inventory controls; ensure proper care and maintenance of office equipment; train staff on equipment use; and maintain branch vehicle records.Perform other duties and responsibilities of the position.Apply today! If you qualify for the position, your name will be eligible for referral to the hiring department for further consideration for the current job opening, as well as future job openings with this job title.Applications must be submitted online by December 6, 2025, 11:59 p.m. Hawaii Standard Time (HST) to be accepted.The City’s Many Excellent Benefits IncludeGenerous Time Off - Up to 21 vacation days, 21 sick days, and 13-14 holidays per year.Comprehensive Health Coverage - Medical, dental, vision, and prescription drug plans with subsidized premiums, and life insurance coverage. Retirement Plan - State of Hawaii ERS pension and optional retirement and deferred compensation plans.Student Loan Relief - Eligible for Public Service Loan Forgiveness (PSLF).Career Development - Training and development classes at all levels.And much more! - For additional benefit information, visit https://www.honolulu.gov/dhr/benefits/. ResponsibilitiesSome notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery, please make sure you: use a valid e-mail account; verify your e-mail address is entered correctly on your GovernmentJobs account; are subscribed to e-mail notices; check your spam folders; and add infoneogov@honolulu.gov and info@governmentjobs.com to your contact list.Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.At the time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.Education RequirementEquivalent to graduation from high school. Responsible work experience that demonstrated the ability to perform the essential functions of the job may be substituted for education.Experience RequirementFour years of clerical experience, one of which shall have involved public contact work which required:providing information, answering questions and inquiries, and explaining policies, rules, and regulations in person or by telephone. Such experience must also include, or be supplemented by work experience demonstrating supervisory aptitude or potential for the performance of supervisory duties through successful completion of regular or special assignments which involve some supervisory responsibilities or aspects.Substitution: Business school or college will substitute for experience on a month-for-month basis for up to two years of the required four years of clerical experience. There is NO substitution for the one year of clerical experience involving public contact work which requires providing information, answering questions and inquiries, and explaining policies, rules, and regulations in person or by telephone.The education requirement must be met at the time of application. Education obtained outside of the United States must be comparable to a degree earned at an accredited college/university in the United States. In order to receive credit for the education, proper documentation, e.g., a foreign credential evaluation (FCE), must be provided. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript.Verification Requirement: In order to be given credit for your education, clearly list your education credentials on your application. As part of the hiring process, you may be asked to furnish documentation to verify your education to satisfy this education qualification requirement.If available, please attach an electronic copy of your diploma and/or official transcript which shows the embossed seal or applicable FCE to your application. Or mail a photocopy of your documents to the following address: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI 96813. Copies will not be returned. Unofficial transcripts will not be accepted. All information on your documentation must be legible and complete in order to be given credit.If you do not have your documentation to verify your education at this time, please note that if selected for the job, you will need to furnish verification documents in order to move forward in the hiring process.License & Certification RequirementsPossession of an appropriate valid driver's license, as required.EducationThe current vacancy at the Department of Community Services requires a Notary Public Certification, prior to completion of probation.EDUCATION AND EXPERIENCE EVALUATION:In addition to meeting the above minimum qualifications, your application will be further evaluated. Your score will be based on the quality and quantity of your education, experience and/or other related job requirements and competencies applicable to the position. Failure to provide sufficient information may result in your application being rejected or your receiving a lower score.Examination WeightEducation and Experience Evaluation................................100%