Supervisor - Workshop

ResponsibilitiesOperational Responsibilities Receive job orders for service and repair jobs from Service Advisors and manage workshop loading effectively. Provide detailed explanations and technical justifications for additional repairs with cost estimates and obtain customer approvals. Resolve customer complaints proactively to ensure a positive ownership experience. Raise material requisitions for approved additional parts and coordinate with Service Advisors on order status. Ensure adequate vehicle inflow (service orders opened) to meet revenue targets. Promote value-added services, including tyres, accessories, and maintenance packages.Performance and Quality Achieve set monthly targets for productive efficiency, workshop productivity, and revenue. Monitor ongoing service orders (WIP) and ensure timely billing. Maintain optimal vehicle turnaround time and achieve “Fix It Right First Time” (FIRFT) benchmarks.People Management Coach and train technicians to enhance skills and promote cross-functional capabilities. Review daily and weekly performance of subordinates and provide constructive feedback. Foster a culture of accountability, learning, and excellence in the workshop.Process & Compliance Ensure all workshop operations comply with company SOPs and standards. Maintain adherence to safety, quality, and environmental policies as per ISO-QSE guidelines. Identify areas for process improvement to drive efficiency and service quality.QualificationsEducation & Technical Certifications: Diploma or Degree in Automobile or Mechanical Engineering.Knowledge & Skills Deep understanding of dealership operations and after-sales service processes. Highly organized, result-driven, and tactical in decision-making. Strong communication, leadership, and customer-handling skills.Experience 3 to 7 years of experience as a Workshop Supervisor within the Automobile Industry.