Supervisor Billing

The Supervisor Digital Billing position reports to the Billing Manager – Digital Invoice Management.The Digital Invoice Management department is responsible for interacting with our internal/external customers to ensure invoices are delivered as expected. This department’s responsibility includes overseeing EDI (Electronic Data Interchange) and billing invoices into an internet portal.The primary objective of the Associate Finance Admin Supervisor is to oversee a team responsible for account management – billing invoices via an internet portal. This position has a high level of responsibility interfacing directly with key division contacts, internal teams, and our customers to ensure all details related to billing/invoice delivery are addressed. This role is expected to embrace the Ecolab culture, deliver exceptional customer service, and ensure our customers’ billing/invoice delivery is set up for success.The position has supervisor responsibilities for direct reports, Digital Invoice Specialists.Main ResponsibilitiesEffectively manages one sub-team of associates to consistently deliver timely high-quality results that meet or exceed expectationsOversee associate training to new associates and for new accountsManage daily operations of account support teamDemonstrates a strong working knowledge of EBS, NSAP and AS400Ensure service levels are being met – monitor inbound workloadFacilitate coverage amongst team during vacations/illnessOversee the escalation process for invoicing issues to ensure defined timelines are being followedEnsure desk top procedures for accounts in team portfolio are available and updated regularlyUses critical decision-making skills when handling escalated issues from internal/external customersProvide prompt follow-up actions to inquiries and issuesResponds to incoming communications including e-mails, inbound calls from customers and field associates, and direct mailPerform problem solving analysis and implement corrective action when neededDemonstrates urgency to resolve issues with associates, internal and external customersEstablishes strong working relationships with division finance, corporate account sales management teams (AVP’s/CAM’s/AM’s) and external/internal customer contactsSupport Credit and Corporate Account Finance to resolve billing, dispute, and pricing issuesManage/report analytics for Digital Invoice Management - capture and report on metrics as neededSupports on-going system enhancements as needed – testing, subject matter expert, special projects as neededAdheres to company and department policies and procedures.Basic QualificationsBA Preferably in Business related field, or actively pursuing a bachelor’s degreeExperience training/teaching/coaching othersDemonstrated ability to deliver resultsProficient in SAP ERP’sAbility to operate multiple software applicationsStrong oral and written communication skillsEnglish written & oral (Intermediate and up) - mandatoryMicrosoft Excel (advanced)Preferred QualificationsBachelor’s Degree in Finance, Accounting, Economics.Demonstrated understanding of workforce management techniques and strategiesKnowledge of Ecolab's policies and proceduresProfessional and exhibits leadership skillsAbility to work independently in a fast-paced environmentAttention to details, excellent organizational and time management skillsDemonstrate problem solving ability to resolve problems independently and take appropriate action in a timely mannerExperience manipulating data sets and data mergersPrevious analytical experience with high aptitude for research, analysis, and problem-solving skillsMust be able to work in a team environment, anticipate needs and meet customer expectationsOur Commitment to a Culture of Inclusion & BelongingEcolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.