Support Analyst – 12 Month FTC (Remote)

Support Analyst - 12-Month FTC Location: Remote – UK, Portugal or NetherlandsContract: 12-month fixed term, full-timeAt Wrangu, we help organisations manage risk, privacy, cyber and digital governance through innovative technology and world-class expertise. As a Support Analyst, you’ll play a key role supporting customers using our ServiceNow-based applications (including PrivacyHub), as well as supporting our wider platform services.This role is ideal for someone with hands-on ServiceNow experience who enjoys solving problems, collaborating with customers, and wants to continue growing skills across IRM/GRC and SecOps.What you’ll doCustomer & Platform SupportBe the first point of contact for customers using our ServiceNow apps (e.g. PrivacyHub) Handle Level 1 & Level 2 support queries, triage and resolve tickets within SLAsDebug issues and, where appropriate, apply JavaScript-based fixes Guide users on “how-to” questions and best-practice use of the platform Attend customer meetings when required and ensure clear, friendly communication Remote Administration & Platform OperationsCarry out ServiceNow system admin activities across customer environments Proactively monitor and maintain platform health, jobs and access Escalate risks/issues and work with internal teams to ensure smooth service deliveryCompliance & Re-CertificationCoordinate PrivacyHub re-certification activities Maintain audit documentation and collaborate across product, compliance and engineering Learn & GrowBuild hands-on experience across IRM/GRC and SecOps modules Support enhancements, testing and improvements across the platform Participate in agile ceremonies and knowledge-sharing Internal CollaborationContribute to internal tooling, process improvement and knowledge management Support internal systems where needed (light, occasional) What you’ll bringServiceNow CSA certification (required) 1–2 years’ hands-on ServiceNow support or admin experience Ability to troubleshoot and script using JavaScript (ServiceNow scripting preferred) Understanding of service delivery and working to SLAs Strong communication and problem-solving skills Curious mindset with interest in IRM/GRC, and SecOps Fluent English (extra languages welcome!) Who are we?We are Wrangu, a rapidly expanding technology and services business in the data privacy, risk, compliance, and security space. Founded in 2016, our client base is made up predominantly of Global 2000 companies. Our team represents our core values of Quality, Leadership, Innovation & Professionalism -what we call QLIP. We're a remote-friendly organisation with headquarters in Amsterdam and hubs in London and Portugal.We take pride in fostering an inclusive work environment for our #WranguDreamTeam. We don't just appreciate diversity -we celebrate it. We offer salaries that reflect market conditions, provide ample opportunities for career development and believe in a healthy work-life balance.We offer: An opportunity to make an impact in a fast-growing company, accelerate your career, and deepen your expertise with the ServiceNow platform in the areas of data privacy, risk, compliance, and security. A supportive culture with the necessary training to help you succeed in your role and develop your career. A competitive financial package, including a company pension & healthcare (country dependent), a remote working allowance, and an office equipment allowance. 25 days of holiday, a day off for your birthday, pet leave, a personal day, study leave, and flexible annual leave options. A highly international, entrepreneurial, and agile workplace with minimal bureaucracy. A focus on achievements, productivity, effective collaboration, wellbeing, and maintaining a healthy work-life balance. The opportunity to learn from the best in the industry and work on the number one cloud platform, ServiceNow. Please note that criminal background, financial background, and employment background checks will be carried out during the recruitment process.