Support & Deployment Engineer

ResponsibilitiesThe Support & Deployment Engineer will undergo intensive on-the-job training and mentoring to prepare him for the following responsibilities:• Deploy, maintain, and support Azeus software and services, both On Cloud and On Premise• Setup and maintain project hardware and software base on established procedures and specifications• Maintain technical documents and specifications of infrastructure and customer details• Monitor systems using monitoring tools and provide support, recommendation and resolution on issues.• Identify, investigate, troubleshoot, resolve and document client and system issues.• Properly escalate issues to appropriate internal teams (e.g. System Engineers, Developers)• Prioritize, maintain, track and document multiple issues and tickets at one time• Assist with the deployment and enhancement of support and deployment standards and proceduresQualifications:• Graduate of Computer Engineering, Electronics and Communications Engineering, or related course.• At least 1 year of work experience in the related field is preferred• Excellent problem solving skills• Excellent interpersonal skills• Excellent customer service skils• Works well individually or in a group• Good written and verbal communication skills• Strong organization skills• Works well under pressure and time constraints• Able to work on flexible, shifting work schedules as needed (Night, weekend and holidays)• Willing to be on-call for support cases (Night, weekend and holidays)• Fresh grads are encouraged to applyTechnical Skills• Windows (Basic knowledge)• Linux (Basic knowledge)• JIRA (Ideal)• Ansible (Optional)• Shell (Optional)• Powershell (Optional)• AWS(Optional)• Azure (Optional)Hiring Condition: Successful completion of background checking will be required as a condition of hire.You may directly send your application at canice.zapanta@azeusconvene.com