Support Engineer

Join Ajax Systems, the leading manufacturer of cutting-edge Ajax wireless security systems with smart home capabilities. As a full-cycle company, we take pride in our ability to transform ideas into innovative products through development and mass production.With a diverse range of 170+ devices, the Ajax line safeguards premises against burglary, fires, and floods while providing seamless control over electrical appliances. Our solutions have earned us Europe's highest security awards, solidifying our position as a trusted name in the industry.Ajax is a Ukrainian success story, fueled by immense strength and boundless energy. We currently protect over 1,800,000 users in 170 countries worldwide. As our company continues to thrive, we are constantly seeking active individuals to join our team and contribute to our ongoing growth.Right now, we have an exciting opportunity for a Support Engineer with a strong command of English. As part of our dedicated support team, you will assist customers from all corners of the globe, providing round-the-clock assistance through various channels. We're proud of our ability to communicate in multiple languages, enabling us to promptly address and resolve user issues.To excel in this role, we're seeking a passionate and talented Technical Support Engineer who can:Respond to customer inquiries promptly and professionally via phone, email, and live chatInvestigate and troubleshoot client issues related to our products and services, ensuring swift resolutionEscalate complex problems to the appropriate team when necessaryDocument and track customer interactions and problems using our efficient customer relationship management system (CRM)Educate customers on the features and benefits of our outstanding products and servicesKey requirements for this role:Knowledge of the basics of physics and electrical engineering, empowering you to handle technical queries effectivelyIntermediate or higher level of English proficiencyExperience in customer communication, ensuring you understand their needs and can provide exceptional supportFamiliarity with CRM systems (Jira, Confluence, etc.) is. a plusA degree in tech/engineering as a plusIn return for your dedication and contributions, we offer:Working in dynamically growing multinational and multicultural GroupAbility to add value to the business by applying your knowledge and skillsAjax security system kit (you will be a part of the beta-testing program and will be able to test new devices and features before official release)Full-time working scheduleMedical insuranceIf you are ready to join a forward-thinking company that values innovation and customer satisfaction, while offering a vibrant work environment, then apply now to become a part of our exceptional team at Ajax Systems.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.