Support Engineer

We’re seeking an experienced Support Engineer to join our technical support team for a leading internal developer platform (IDP). In this role, you’ll troubleshoot technical issues, support customers and internal teams, and help ensure smooth operation of a modern developer self-service and DevOps ecosystem.What You’ll Do:Manage and resolve support tickets across platform, configuration, and integration issuesProvide frontline technical assistance to customers and internal teamsTroubleshoot integrations involving Terraform, Kubernetes, and major cloud providersSupport community channels (Slack) and respond to developer questionsCollaborate with engineering, product, and customer success teamsIdentify documentation gaps and suggest improvementsPerform operational tasks like issuing credentials, updating accounts, and running internal scriptsJoin customer calls to troubleshoot complex issues when neededScheduleThis is a full-time role (Mon–Fri) with a rotating Saturday half-day shift. Engineers assigned a Saturday shift receive a weekday off during the same week.Requirements:What You Bring:Solid DevOps foundations and familiarity with platform engineering workflowsWorking knowledge of Terraform and Kubernetes basicsExperience with AWS, GCP, or AzureAbility to understand and debug simple Python scriptsComfort using support tools (Zendesk, Freshdesk, Jira Service Management)Exposure to monitoring/logging tools (Datadog, New Relic, etc.)Basic ability to test and debug REST APIs with tools like Postman or curlIf you enjoy solving technical challenges, collaborating across teams, and supporting developers in a fast-moving environment, we’d love to hear from you.