Support Engineer

We are seeking a proactive and technically-minded Support Engineer to become a key player on our Support team. This is a hands-on role that goes beyond typical support, offering direct involvement in our software's development lifecycle and the opportunity for international travel.What You'll Do:Provide expert-level technical support and troubleshooting for our global software clients.Manage client system installations and configurations, both remotely and through international on-site travel.Deliver comprehensive product training to a wide range of users( journalists, editors, producers & IT staff at TV Stations) during on-site visits.Collaborate with development teams by reporting bugs, testing new features, and relaying customer feedback.Develop and maintain technical documentation and support resources.Maintain expert-level knowledge of our product suite and its core technologies.What We're Looking For:Excellent written and verbal communication skills in English.Strong administration skills in both Windows (Desktop/Server) and Unix-based (Linux, macOS) environments.A solid understanding of networking principles for troubleshooting (TCP/IP, DNS, Routing).A natural problem-solver with a high sense of responsibility and flexibility for international travel.A collaborative team player with a passion for learning new technologies.Bonus Points (Nice to have):Experience with SQL database administration.Familiarity with containerization (e.g., Docker).Previous experience in an IT or software support role.What We Offer:Global Travel: Exciting opportunities to visit clients around the world.Competitive Salary & Bonuses: A strong base salary plus monthly performance bonuses.Growth Budget: A personal budget for training courses and certifications.Career Path: This role is a great starting point for a future in other technical teams, with clear opportunities to grow into roles like DevOps, Junior Developer, Quality Assurance (QA), or Project Management.Work-Life Balance: A 09:00-17:00 workday with generous annual leave (15+ days) plus all public holidays.Great Culture: A young, dynamic, and supportive international team.Office Location: Phra Khanong, Sukhumvit 71, Bangkok