Support Manager

Do you want to be involved in further developing and streamlining our current support function and our service offering, as well as building our new support company?Our support offers good application support, technical service and expert advice to our Customers in, for example, Infor M3, Business Central and other services, but we want you to develop this into something even better!Navcite are now looking for a Support Manager with a passion for Customer value and technology. You will have a unique opportunity to build and shape a new company from scratch, with a strong Customer focus and long-term growth.You will have overall responsibility for leading and working towards growth goals and results as a Manager. We are looking for someone who is motivated by creating good collaborations, both internally and with our customers.Do you want toFurther develop and streamline our current support function and service offeringWork both strategically and operationally with supportResponsible for the presale of our support and service offering and building long-term relationships with Customers, partners and suppliersManage and coordinate Customer service through our case management system JiraCreate and update documentation and guides for CustomersCoordinate and follow up on cases to ensure a quick and efficient solutionMonitor and analyze support data to identify improvements in our processesTogether with management, contribute to the development of the entire Navcite.Is this you?As a person, you have a Customer-oriented approach that is social, driven and responsible. To succeed in the role, you need to be innovative, dare to challenge and be solution-oriented.Our Customers are located in several countries, you need to speak and write fluent Swedish and English. Proficiency in Finnish is considered an asset.To thrive in the role, you haveExperience in Customer service and supportA willingness to solve problemsExperience of leadership in support operations in the technology or consulting industryAcademic degree that the employer considers adds value to the roleGood knowledge of business systems with a focus on Microsoft Dynamics and Infor M3Good understanding of business processes and how these relate to IT systemsGood communication skills - you inspire, clarify goals and build commitmentWe offer youWork together with competent and helpful colleaguesA profitable, prosperous and growing company with a warm corporate cultureFun activities together with colleagues. We value well-being highly at Navcite and therefore activities together are something we prioritizeYou choose a phone, computer and other accessories that suit your assignment with us Since technology is our profession, we want to be at the forefront when it comes to our technical gadgetsNice benefits such as wellness, good health insurance, occupational pension or why not take advantage of the opportunity for a benefit cycleAbout NavciteNavcite is in an expansive phase with high demand for our services and products within the Infor Cloudsuite M3 ERP system and Microsoft Business Central. We employ dedicated business consultants who want to be involved in creating real change for our Customers. We have modern and central offices in all our locations in Luleå, Linköping, Västerås, Gothenburg, Helsinki, Borlänge, Karlskrona and Stockholm. www.navcite.com