Support Specialist

Job description:Support Specialist - Customer Experience ExcellenceTransform Customer Service with AI Innovation | USD $6/hour | Remote (Philippines)Ready to Pioneer the Future of Customer Support?Join our dynamic team as a Support Specialist where you'll revolutionize customer service using cutting-edge AI technology! This exciting remote opportunity offers the perfect blend of customer interaction, technical innovation, and professional growth.Competitive Rate: USD $6 per hourLocation: Remote/Virtual (Philippines)Schedule: Full-time, Australian Eastern Standard TimeWhy This Role is Perfect for YouBe an AI Pioneer: Lead the integration of ChatGPT, Claude, and Gemini into daily operationsDual Impact: Serve both external customers and internal teams as a crucial connectorCareer Growth: Develop expertise in AI-powered customer service and document automationStable Hours: Work Australian business hours with remote flexibilityInnovation Focus: Shape the future of customer service deliveryWhat You'll Do DailyCustomer Experience ExcellenceDeliver exceptional service to both external customers and internal teamsTransform every interaction into a growth opportunityProvide expert technical support and product recommendationsAct as the vital bridge between customers and our lighting solutionsAI-Powered InnovationGenerate Professional Documents: Create quotes, proposals, and technical specs using AI toolsAutomate Processes: Identify and streamline repetitive tasks for maximum efficiencyQuality Assurance: Review and optimize AI-generated content for accuracy and brand alignmentTemplate Development: Build and maintain document libraries for various stakeholder needsOrder & Quote ManagementProcess quotes and orders with lightning-fast turnaround timesCoordinate shipments and keep all stakeholders informedOptimize inventory readiness to maximize sales opportunitiesHandle returns, warranties, and technical support requestsWhat Makes You Perfect for This RoleEssential Experience:1+ years customer service, retail, or call center experience6+ months hands-on experience with AI tools (ChatGPT, Claude, Gemini)Virtual/Administrative Assistant experience (preferred)Track record of exceeding KPIs in fast-paced environmentsCore Skills:Exceptional Customer Service: Natural ability to create positive experiencesAI Proficiency: Demonstrated success with AI content generation and process optimizationDetail-Oriented: Meticulous accuracy in all interactions and transactionsAdaptable: Thrives in changing environments and embraces new technologySolution-Focused: "Can-do" attitude with creative problem-solving skillsTechnical Requirements:Proficient in Microsoft Office Suite and Google WorkspaceExperience with CRM systems and ticketing platformsAdvanced AI tool competency with prompt engineering skillsUnderstanding of Quote-to-Invoice processesSuccess Metrics You'll AchieveResponse Time: Meet SLA targets consistentlyQuality Standards: 95%+ accuracy rate for AI-generated documentsCustomer Satisfaction: High ratings from both external customers and internal teamsInnovation Impact: Measurable time savings through AI implementationOrder Accuracy: 99%+ accuracy rate with zero compliance issuesTools You'll MasterCommunication: Slack, Gmail, Google DriveCustomer Management: CRM platforms, Service desk ticketing systemsInventory: Cin7 inventory systemAI Arsenal: ChatGPT, Claude, Gemini, and cutting-edge document automation toolsWhat We OfferCutting-Edge Technology: Access to premium AI tools and continuous learningRemote Flexibility: Work from home with stable Australian business hoursDirect Impact: Shape customer experience and drive business growthInnovation Culture: Collaborative environment focused on breakthrough solutionsCareer Development: Pioneer AI integration in customer serviceYour Ideal ProfileYou're energized by complex challenges and excel at building relationships with diverse stakeholders. You see change as opportunity, maintain composure under pressure, and are passionate about leveraging AI to transform customer service. You're committed to ethical AI usage and skilled at adapting your communication style for different audiences.Bonus Points For:International customer service experienceCross-functional collaboration within organizationsPortfolio of AI-assisted documentation improvementsExperience serving different audience types with varying confidentiality levelsReady to Transform Customer Service?Join our mission to provide premium lighting solutions while pioneering AI technology in customer service. Be part of a team that's revolutionizing the industry through innovation, exceptional service, and environmental responsibility.This role offers the unique opportunity to be at the forefront of AI integration in customer service while making a direct impact on both customer satisfaction and business growth.Apply now and become the bridge between cutting-edge technology and exceptional customer experiences!Equal opportunity employer committed to diversity and inclusion.