Job Description
📢 We're Hiring: Back Office Agents ( Full Time - On Site )Company: Service FirstLocation: 90th Street, Fifth Settlement, New Cairo, EgyptPosition Type: Full-Time📝 Job Description:We’re looking for experienced Back Office Agents to join our growing team at Service First. If you’re skilled in handling customer inquiries via email and text, have a strong command of English and Arabic writing, and thrive in a support-driven environment — we want to hear from you!💼 Responsibilities:Handle customer inquiries professionally via email and textProvide timely and accurate support to ensure customer satisfactionCollaborate with internal teams to resolve issues efficientlyMaintain detailed and accurate records of interactions✅ Requirements:English Level: B2 up to C1Graduates OnlyPrevious experience in Back Office or Customer Service rolesExcellent writing skills in both English and ArabicStrong communication and problem-solving abilitiesAbility to work in shifts and in a fast-paced environment⏰ Working Hours (Rotational Shifts):8:00 AM – 5:00 PM4:00 PM – 1:00 AM🗓️ 5 working days/week with 2 days off💰 Salary & Benefits:EGP 16,000 gross salary + KPIsTransportation Provided ( Door-to-door service )Medical & Social InsuranceFast-track Promotions – Career growth within 3 to 6 months ( Waive 2! )More details will be provided in the interview 📩 How to Apply:Send a VM with a brief description about yourself and your working experience Via Whatsapp to: 01551177527Subject Line: Back Office Agent Application – [Your Name]
Job Application Tips
- Tailor your resume to highlight relevant experience for this position
- Write a compelling cover letter that addresses the specific requirements
- Research the company culture and values before applying
- Prepare examples of your work that demonstrate your skills
- Follow up on your application after a reasonable time period