Support Technician French & English 24/7 (Iasi)

You are part of the Cegeka 1st Level Team and you are our main customer interface. The response time and accuracy of our support highly depend on your work. Your mission is to provide technical remote support in French and English for our customers. The 1st Level Team operates in shifts, 24/7 (including weekends)What you will do:Act as Primary Point Of Contact for calls, mails, tickets (self-service portal andinternal/customer ticketing tool/s) and chats within agreed service level agreementsEscalate urgent incidents to our standby agentAssisting in creating operational reportsHandling the back-office tasks as defined during customer intake/change of scope(dynamic customer portfolio)Continuously contribute to the idea management for creating efficiency within theService Desk TeamActively participate in change coordination activitiesWhat we are looking for:Excellent French and English skills (written and spoken)Excellent customer support skillsGood technical skills: hardware/software troubleshooting, remote connectivityTeam spiritWhat we offer you:22 annual vacation days, 3 sick days that are not carried to the next year (no medical certificate required)A seniority day is added every 3 years in the companyFloating days - free day for every public holiday that falls on the weekend, with the exception of holidays which always fall during the weekendA performance-based annual bonus prorated according to the number of worked months in a yearPrivate medical insuranceAccess to an online benefit platform, with a monthly allowance of 690 RON, which you can choose to invest in different wellbeing, financial, or retail packagesFinancial support for the birth of your child or unhappy eventsA work culture based on cooperation and development - customized learning paths through external providers as well as special development programs.We offer remote work flexibility, driven by smart working principles and aligned with team goals and valuesWellbeing initiatives to encourage a healthy work life balance through webinars, specialized sessions and internal programs, per our colleagues’ inputMoments that matter, like recurring hangout parties, team buildings, team bonding events.