Swedish Speaking Service Desk Representative

Location: Budapest, Hungary – Mill park office buildingFull-time employmentHybrid work modeWe OfferCompetitive salary and benefit package (cafeteria + annual bonus)Training and continuous learning and certification opportunitiesChance to be part of a rapidly expanding organizationMultilingual, multicultural environment with native colleaguesAll You Can Move SportPass (at a discounted price)Medical benefit packageReimbursable language coursesTeam events, company eventsRelocation packageHigh value awards and recognitionsJob ResponsibilitiesResolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)Handling end-user calls and web queries via tools, phone and email Documentation and precise administration, logging of calls on the ticketing tool Delegation of problems which cannot be resolved on first level to the competent Level 2 teamsKeep the user informed, own and follow-up ongoing casesMaintaining and improving customer satisfaction levelYou areAdvanced or native in Swedish language and you have upper-intermediate English language skillsExperienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but not a mustA university graduate - fresh graduates are welcome!You have willing-to-learn attitude & customer focus mindsetExcellent communication skills – both written and spokenFlexible, multitasking, dynamic personality, team player attitudeYou have logical thinking, good problem solving skillsOpen for the following service window: Monday to Friday 7am – 9pm