A Public Sector client of ours is looking for a Help Desk Analyst to work on their ongoing project in the Dauphin County, PA office. Below are the additional details of this role: Required Qualifications: We need a minimum of 3+ years of hands-on experience in the following.
Promptly answer help desk phonePromptly respond to help desk emailsEscalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resourcePerform agency computer repairs, as neededInstall software/updates on agency computers as neededAssist senior technical staff as requested with lower level job tasks such as acquiring data and running reportsRun daily reports and hand deliver the reports or insert into inter-company mail envelopes for pick-up and deliveryCreate ServiceNow incidents for all phone and email requestsProvide assistance with cable clean-up, installations, data center cleaning, moving or racking of equipmentThis role can be W2 or 1099/C2C and is open for anyone with valid work authorization in the US.
H1B transfer candidates are more than welcome to apply for this role.
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