Guest Relations Agent - Monasty, Autograph Collection

SWOT Hospitality is seeking to recruit for theMonasty Hotel, Autograph Collection in ThessalonikiGuest Relations AgentAbout the role:

To be an ambassador for the hotel while acknowledging guest compliments and complaints dealing with issues by investigating and resolving the challenge to a satisfactory level ensuring the guests needs are met but also to act in the hotels best interest at all times in a realistic time spanContinuously adapt the levels of service delivery, meet the guests needs, analysing guest satisfaction ratings using tracking reports and acting upon the resultsBuild and maintain effective relationships with the guest and local community in order to optimize business opportunities for the hotelAnticipate the needs of our guests; be forthcoming with help and assistance to offer quality customer serviceShow commitment to guests when dealing with their concerns or challenges offering feedback and a satisfactory resolutionLiaise with all departments to communicate any issues within the hotel either operational or guest related which may impact the businessAssist with welcome experience - rooming process/meet and greet, guest interaction - work with lobby hosts and luggage porters to maintain guest experienceAble to evaluate and select among alternative courses of action quickly and accuratelyRequirementsTrack record of experience in the luxury end of the marketArea hotel experience and / or knowledge is highly desirableThe ability to improve and maintain high service standardsA self-motivated, driven, results orientated, and proactive attitude is requiredGreat communicator and a genuine people personHave a sincere love for hospitality and passion for high-end service delivery, guest focused individualHands-on approach to all aspects of the roleBenefitsDynamic, Friendly and Supportive working environmentOpportunities for career development within the companyWork with the best professionals in tourism industrySWOT Hospitality is a leading Hotel Management company, trusted by international investors, developers, and top-scale hospitality brands.

SWOT Hospitality boasts extensive experience in management, investment and development, sales and marketing strategies, as well as advisory services, and is a valuable asset for businesses seeking guaranteed success. SWOT Hospitality is the white flag operator of international accommodation brands pleasevisit www. swot. gr