System Administrator

Your Role And Responsibilities Ticket Management & Resolution: Handle incoming incidents and service requests related to Windows OS, Mac OS, OneDrive, and Office365 applications Technical Troubleshooting: Diagnose and resolve complex technical issues across digital workspace technologies Cross-Team Liaison: Serve as primary communication bridge between Digital Workspace Technology team and various support organizations Administrative Coordination: Manage follow-ups with other teams and keep tabs on dependencies across multiple workstreams Process Oversight: Monitor ticket queues, escalate issues as needed, and coordinate resources for complex problems Knowledge Management: Create, update, and maintain knowledge base articles to improve team efficiency and user self-service Documentation: Maintain detailed records of troubleshooting steps, resolutions, and process improvementsRequired Technical And Professional Expertise 3+ year experience in technical support or system administrationStrong expertise in Office365 suite (OneDrive, SharePoint, OneNote, Planner/Project)Proficiency with Mac system administration and troubleshootingExperience with ticketing systems and ITIL best practicesExcellent written and verbal communication skillsStrong organizational and coordination abilitiesAbility to work independently and manage multiple prioritiesExperience with cross-functional team collaborationPreferred Technical And Professional Experience Microsoft 365 certificationsExperience with PowerShell scriptingPrevious experience in enterprise IT environments