System Administrator – Skytap, a Kyndryl Company

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleSkytap, a Kyndryl Company, is seeking a curious and proactive Technician to join our Infrastructure team. This team provides the foundation for our successful IaaS and Cloud Services business and operates the internal hybrid cloud that powers the broader Engineering team to develop the Skytap platform.As a member of the team, you will assist in deploying, troubleshooting, and remediating errors in the hardware and software systems that make up our internal cloud. You will also respond to alerts and provide first-line troubleshooting for services deployed in public clouds, following standardized workflows. Occasionally, you’ll participate in physical interventions such as disk swaps or resets, either directly or by coordinating with remote hands.Your Responsibilities:Collaborate with internal service teams to resolve infrastructure issuesPerform hardware validation and interact with Compute, Networking, and Storage teamsContribute to the maintenance of a large, globally distributed VMWare vSphere and Proxmox infrastructureSupport and sustain storage solutions based on NFS, iSCSI, and ZFSTroubleshoot and repair hardware defects on x86 and IBM Power servers and components (CPU, RAM, RAID controllers, storage devices, network interfaces, power supplies, etc.)Help administer and maintain the health of Skytap’s global infrastructure, including responding to alerts and recovering from service-impacting incidentsWork with the Infrastructure Networking team to configure and troubleshoot WAN/LAN connectivity, routers, switches, and security, and open provider tickets as neededFollow standard workflows to respond to alerts for services operated in public cloud environmentsTrack provider outages and communicate timely updates to internal stakeholdersEscalate and communicate non-standard issues to the appropriate internal engineering teams, including on-call escalationYour future at KyndrylEvery position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.Who You AreWe are looking for a proactive and collaborative professional who brings not only technical expertise but also a passion for continuous improvement and service excellence. If you thrive in dynamic environments and enjoy solving complex challenges, we’d love to hear from you.Your Skills:3+ years of technical experience with strong knowledge of Unix/Linux operating systems3+ years of experience in hardware deployment, management, and troubleshooting (preferably with HPE, Dell, Supermicro; IBM Power experience is a plus)Scripting experience using Bash/ShellExperience with virtualization/cloud technologies such as VMWare (preferred), OpenStack, AWS, AzureFamiliarity with configuration management and orchestration tools like Ansible and PuppetProficiency with monitoring and logging tools such as Zabbix, InfluxDB, Kapacitor, Splunk, and ELKUnderstanding of network configuration and diagnostics. Knowledge of security concepts and technologies, including AAA, encryption, and server hardeningWorking knowledge of Jira, Confluence, or similar ticketing and documentation toolsSome experience working with ISPs or utility computing providers to raise and track trouble ticketsExposure to managing resources in cloud-native environments such as AWS or Azure (e.g., operating a small service or completing AWS Cloud Practitioner or Azure Administrator training)Excellent English reading, writing, and speaking skillsBeing YouDiversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred!If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.