Tailored Vendor Logistics Specialist

**Telework Eligible**Yes**Major Duties** Serves as a Tailored Vendor Logistics Specialist on a Customer Relationship Management (CRM) Cell or Support Team. Serves as the primary point of contact regarding policy and procedures relating to prime vendor programs, strategy, planning, and customer service. Provides guidance to subordinate employees and resolves complex system issues not subject to standard resolution methods. Monitors the status of open orders, and receives/processes cancellations, updates, modifications and ensures closure. Exercises initiative, ingenuity, and aggressiveness in identifying real or potential demand forecasting problem areas. Provides timely solutions to ensure maximum response to customer's demand needs with the least possible hindrances or impact to the mission.**Qualification Summary**To qualify for a Tailored Vendor Logistics Specialist, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Participating in In-Process Review (IPR) meetings to develop customer support plans involving tailored vendor programs. Presenting and explaining customer support issues and/or problems during briefings/meetings. Resolving outstanding customer issues and developing corrective measures. Determining the most expeditious means to resolve customer's emergency orders. Identifying demand planning deficiencies or problems affecting customer support and working to achieve resolution. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.