Teaching Operations Coordinator

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.We connect. We inspire.Job Title : Teaching Operations CoordinatorPurpose Of JobTo provide key coordination and logistical support to ensure the smooth running of the teaching operation.Main opportunities/challenges for this role Service and product delivery supportDelivers a range of administrative and/or customer services within agreed corporate procedures, to maximise quality, continuity and efficiency.Ensures student registration, customer care and re-registration processes are compliant with corporate policies and support effective teaching, learning and service standards.Maintains accurate records (for example, customer and financial) that are compliant with corporate requirements. Drafts routine and some non-standard documentation, reports or financial analysis/reconciliations.Performs basic analysis and review data/tasks/information, to support process improvement.Provides logistical support within the Teaching centre and supports delivery of internal and external activities, to ensure they run smoothly and efficiently.Customer supportReceives and responds to enquiries from/to customers and may be a specific point of reference for queries. Identifies where more complex issues require resolution by others and refers them on accordingly.Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the relevant team to any issues of concern that are likely to impact teaching delivery/customer experience.Proactively communicates and liaises with others to ensure effective coordination and delivery of events, services and activities.Builds an understanding of relevant contacts and teams to enable effective resolution of issues when they arise.Risk and complianceUnderstands and adheres to risk management procedures relevant to teaching delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times. Highlights to senior managers any instances of non-compliance.Ensures compliance with corporate requirements when handling financial or customer data to support effective reporting and decision making.Commercial & resource managementMonitors and takes responsibility for small-scale resources, following established procedures and ensures that equipment and materials are available and ready to use when needed.Managing self and othersPlans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon.Tasks and coordinates others (e.g. internal colleagues or external suppliers) to complete tasks within established procedures, in order to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards.QualificationsAny graduateRole Specific Knowledge And ExperienceOperational ManagementProcess ImprovementCommunicationFurther InformationPay Band – 4Contract Type – FTCDepartment/Country- English and Exams Operations/Sri LankaLocation- Gampaha/ Sri LankaClosing Date (Time) – 10 November 25 (IST)A connected and trusted UK in a more connected and trusted world.Equality, Diversity and Inclusion StatementWe are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.Safeguarding StatementThe British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org