Team Lead - Delivery Management

Job TitleTeam Lead - Delivery ManagementPurpose of the RoleThe Team Lead of the Delivery Management team leads a team of Delivery Management to ensure seamless migration, integration, and enhancement of Amadeus solutions for travel agency customers across the Asia Pacific region.This role is accountable for the strategic direction, operational excellence, and people leadership within the delivery function. The Team Lead ensures customer commitments are met, risks are proactively managed, and the team operates at high performance to deliver value to retail, business, and online travel agencies.Key Responsibilities Strategic Delivery LeadershipDefine and oversee delivery strategy and execution across multiple projects and customers, ensuring alignment with Amadeus’ business objectives.Establish governance frameworks, delivery standards, and KPIs to measure success and drive continuous improvement.Act as the senior escalation point for critical delivery issues, ensuring timely resolution and customer satisfaction.Partner with regional commercial and other leadership to forecast demand, allocate resources, and manage delivery capacity across the portfolio. Solution & Customer EngagementProvide oversight of solution engineering activities, ensuring integration and implementation plans are feasible and aligned with customer needs.Collaborate with commercial and pre-sales teams to validate customer requirements and solution designs and support strategic sales opportunities.Build and maintain strong operational relationships with key customers, positioning Amadeus as a trusted partner. People & Team ManagementLead, coach, and develop a team of Delivery Managers, fostering a culture of accountability, collaboration, and innovation.Set clear performance objectives, conduct regular reviews, and support career development pathways.Champion diversity, inclusion, and employee engagement within the team.Ensure compliance with Amadeus processes, reporting standards, and governance requirements. Operational ExcellenceOversee project dashboards, capacity planning, executive summaries, and delivery reporting to ensure transparency and accuracy.Monitor performance of delivery projects, including forecast vs. actual cost, and resource utilization.Drive continuous improvement initiatives to enhance delivery efficiency, customer satisfaction, and team productivity.Relevant Experience & Skills10+ years of experience in Project/delivery management, with at least 3 years in a team management role within the travel or IT industry.Strong business acumen with proven ability to manage strategic customer relationships at executive, technical or operational level.Deep knowledge of IT and travel industry systems, with experience in consulting, solution design, or delivery management.Proficiency in Chinese language is highly beneficial although not strictly required, for managing customers in the China market.Exceptional leadership, communication, negotiation, and conflict management skills.Willingness to travel across the Asia Pacific region.Relevant degree in IT, Computer Science, Engineering, or Travel & Tourism; advanced qualifications preferred.This role requires valid and unrestricted work rights in Thailand.What we can offer you ?🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.Diversity & InclusionAmadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.