Team Lead (Lab Technician)

🚀 We’re Hiring: Team Lead (Lab Technician) – Customer Experience Operations📍 Philippines (Local Candidates Only)Are you a data-driven, people-focused leader with a passion for delivering exceptional customer experiences? ECLARO is looking for a Team Lead to manage and inspire a team of front-line Lab Technicians supporting dental clinicians and practices.In this role, you’ll coach your team, track performance KPIs, optimize processes, and ensure top-notch support for doctors and dental practices. You’ll be the bridge between your team, QA, Workforce Capacity, and other departments—driving operational excellence and creating a collaborative, high-performing culture.What You’ll Do: ✨ Lead, mentor, and motivate your team to deliver world-class CX ✨ Monitor KPIs, conduct 1:1s, and ensure adherence and quality ✨ Collaborate with QA and cross-functional teams to optimize workflows ✨ Identify operational bottlenecks and implement scalable solutions ✨ Develop and maintain SOPs to support consistency and efficiencyWhat We’re Looking For: ✔ 2+ years of frontline customer service leadership (tech or startup experience a plus) ✔ 1+ year direct people management experience ✔ Strong analytical and problem-solving skills with a data-driven mindset ✔ Tech-savvy; Zendesk experience preferred ✔ Comfortable leading in a fast-paced, dynamic environment ✔ Experience in healthcare or dental support is a bonusWhy Join ECLARO: 🌍 Be part of a global, award-winning company with a strong presence in the Philippines 🤝 Lead a team that makes a real impact on clinicians and patients 📈 Grow your career in a collaborative, supportive, and high-energy environmentIf you’re passionate about leading teams, improving processes, and delivering exceptional customer experiences, we want to hear from you!📩 Send your resume or message me to apply today!