Team Leader: Business Analyst - Operational Analytics

Apply ByWe're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: To see what life at Capitec is all about and complete a short assessment, please click here! Once you have completed the above finalize your application by clicking apply belowPurpose StatementTo lead a team of Business Analysts, prioritize and oversee work within the BSC Operational System Support client-facing departments, and provide subject matter expertise and actionable insights to influence decision-making. Ensure delivery within contracted timelines, aligned with the objectives, plans, processes, and standards of the Operational System Support Department.ExperienceMinimum/Ideal:Minimum of 3 - 5 years’ experience as Business Analyst or equivalent (data analyst etc.) including experience in data analytics environmentMinimum 3 years’ experience in leading a team in a fast-moving environment.Function Specific ExperienceExperience in identifying, quantifying, and providing solutions for business challenges using data or technology.Experience and knowledge of the ETL (extract, transform, load) data flow.Experience in identifying and quantifying business challenges and delivering solutions using data.Experience in building data visualizations using tools such as Power BI.A good understanding of database management, data warehousing, data mining, and data visualization. Qualifications (Minimum)Grade 12 National Certificate / Vocational in Grade 12 National Certificate A relevant tertiary qualification in Business Administration Qualifications (Ideal Or Preferred)Bachelor's Degree A Relevant Professional Qualification in Business Analysis or Data Analysis KnowledgePeople/team leadership practices and principlesGeneral operations management practices and principles and stakeholder and client managementHR principles and processes.Client service principles and practices.Liaising with 3rd party providersFunction Specific KnowledgeProficiency in Amazon Connect for monitoring capabilities and identifying improvement areas through reporting and dashboardsOperational Process mapping skillsAbility to drive an environment of innovation and identify opportunities for process automation to enhance efficiency and accuracyProficient in agile project management,SQL and Jira. SkillsAnalytical Skills Attention to Detail Communications Skills Computer Literacy (MS Word, MS Excel, MS Outlook) Decision making skills Interpersonal & Relationship management Skills Leadership Skills Planning, organising and coordination skills Presentation Skills Problem solving skills Project Management Skills (Methodolgy Specific) Reporting Skills Conditions of EmploymentClear criminal and credit record Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.