Team Leader Business Support

About the clientOur client is a leading global producer of industrial equipment, known for delivering innovative, sustainable solutions. With a commitment to quality, performance, and environmental responsibility, their products serve customers across multiple industries and regions.The company’s focus on reliability, customer satisfaction, and continuous improvement has made it a trusted partner in professional industrial technology.About the roleThe Team Leader Business Support EMEA is responsible for building, leading, and coaching the EMEA Business Support team to deliver high-quality support. This includes driving operational efficiency, sustaining performance, and translating department goals into actionable outcomes.Responsibilities:Workload Management:Plan, organize, and monitor the daily workload of the Business Support team to ensure timely and efficient task execution.Business & System Support:Oversee inquiries related to invoicing, portal management, orders, service, and reporting.Ensure accurate and timely input of invoices and related data into the Customer Portal and/or SAP.KPI Monitoring & Action:Ensure all agreed Key Performance Indicators (KPIs), as defined by HQ, are consistently met.Take proactive and corrective actions when performance deviates from targets.Team Performance & Development:Monitor the efficiency and quality of work delivered by the Business Support team.Provide ongoing training, coaching, and performance reviews to support continuous improvement.Team Leadership:Lead the Business Support team through regular team meetings and one-on-one sessions to drive collaboration, engagement, and individual performance.Culture & Environment:Foster a positive, respectful, and inclusive working environment that supports team well-being and productivity.Stakeholder Collaboration:Build and maintain effective communication with internal stakeholders, including Sales Managers, Finance, and local Customer Service teams, to resolve issues and align on service goals.Talent Management:Lead the recruitment, selection, and onboarding of new team members, ensuring a smooth integration into the team.Qualifications:Education & Experience: Bachelor’s degree or equivalent experience, ideally with at least 2 years in Administration, Back Office, or Customer Service environments.Languages: Excellent proficiency in German and English (C1 level required)Technical Skills: Computer literacy, advanced Microsoft Excel skills, and ERP system experience (SAP preferred).Leadership & Communication: Strong leadership capabilities with excellent communication and interpersonal skills to effectively guide and motivate teams.Customer Service Excellence: Friendly, courteous, and solution-oriented approach in all interactions.Time Management: Proven ability to prioritize, organize, and manage multiple tasks in a fast-paced environment.Resilience Under Pressure: Maintains composure and effectiveness in high-pressure or stressful situations.Team Collaboration: Strong team player with the ability to work effectively across diverse teams, including executives, managers, and subject matter experts.Values-Driven: Demonstrates a strong commitment to company values and ethical standards in all aspects of work.