Team Leader - Group Pensions

Are you a dynamic leader with a passion for pensions and a track record of delivering exceptional service? We’re looking for a highly motivated and experienced professional to lead our Group Pensions team. About Guardian Life Of The Caribbean LimitedGuardian Life of the Caribbean Limited leads the charge in Life, Health, and Pension solutions throughout the Caribbean Region. Our unwavering mission is to cultivate financial freedom for our stakeholders through transformative interactions, fuelled by the relentless power of technology.

With innovation at our core, we strive to redefine the landscape of financial services, empowering individuals, and businesses alike to pursue their dreams with confidence and security. Job OverviewTo provide leadership, guidance and support to the Group Pensions Team ensuring efficiency and proficiency in the area of Pension Administration in accordance with stipulated performance standards; consistently ensuring prompt, reliable and courteous service to both external and internal customers.

Job Responsibilities Leadership Maintain a high degree of knowledge of the statutory and regulatory framework under which pension plans operate Ensure staff complies with Company guidelines and procedures Engender a disciplined, motivated, effective, knowledgeable and courteous staff Seek out and provide continuous training opportunities for the department to further strengthen and/or broaden the specialized job knowledge requirements Perform any other job-related duties as assigned by upper management Benefit Payment Processing Review benefit calculations and approve benefit correspondence for all Plan exits Review and approve cheque requests and journals for benefits arising Regulatory Requirements and Financial Reporting Review internal and external valuation reports prepared by department Review statutory returns, CSO reports and other special reports Provide support for pension audits Provide support for pension plan valuations Review monthly Plan accounts Review and approve journals for fees and charges incurred Review documents/reports prepared for monthly Board Papers Database Management & Pension Plan Maintenance Ensure all follow-ups for outstanding contributions are done as required Efficiently and effectively maintain TOPAS (pension plan administration) at the administration level Ensure that data is updated on the TOPAS system accurately and in a timely manner Provide technical support for Group Pensions Assistants for all software in use by the Department Prepare and amend the Member Booklets and other relevant documents for Scheme members in accordance with Income Tax Act or any other statutes Prepare and amend DA Contracts and other relevant documents Plan enrolments Prepare pension plan quotations for prospective clients Client Support Ensure payments of commissions to brokers on a quarterly basis Respond to queries received in a prompt, courteous and appropriate manner or direct the queries appropriatelyEducation & Experience Associate degree in the related field 5 CXC/CSEC passes including Mathematics and English Language 2 A’ Level/CAPE passes LOMA 280, 290, ACS 100 and all related parts 3-5 years’ experience in Pensions Administration or a similar capacity Comprehension of legal documents – Must be able to understand the Trust Deed and Rules of the Plan and seek advice on interpretation where necessaryAdditional RequirementAs a regulated entity with obligations under the Know Your Employee guidelines, a Certificate of Character is required.

Person SpecificationThe Team Leader - Group Pensions must be flexible, highly adaptive to changes in the organization and possess excellent interpersonal skills, with a strong customer service focus. He/she must be a very meticulous, organized and detail-oriented individual. The individual must possess strong problem-solving skills and be able to make sound decisions. Applications will be treated with the utmost confidentiality.